Conference Call Information in CSV Files Maranda Gibson

We strongly advocate the idea of recording your conference calls, even if you don't think you'll need to listen to it ever again. The same goes for tracking and knowing exactly who joined conference calls. The way we provide this kind of information is by giving our customers access to downloading CSV files that store information based on the kind of conference call you host. Lately, we've had some customers asking us about how to get their hands on this information and how they can get the most out of this kind of attendance tracking.

General Conference Information

When you host your standard conference call you still get data on who joined the conference. It's very basic information like what conference code was used and the caller ID for those that joined the call. The data is saved in a CSV file that you can download directly from your customer site and is a good tool to use when you need just a basic headcount on attendance for your conferences.

Chat Transcription

Anytime you host a web conference with us and turn on the chat feature, we log that chat session and store it on the customer site. The ability to download the files directly wasn't always an option, but since our customers liked this feature so much we decided to make it more accessible. A lot of our customers use the web conferencing chat sessions for Q&A so that if they missed any questions, they have record of them and go back to answer them even after the call is over.

Registration Data

When you use our registration page, you get the information saved in a CSV file. With the registration page, you can edit what information you want collected (we automatically grab name and email address) and all of this will be recorded on the spreadsheet. It even breaks down your conference call to show who attended and who didn't. It's a great sales tool to see who might have registered for your conference call and didn't get to attend. You have the information that you need to contact them and find out more information.

Operator Answered Information

If you want to stand out go for the operator answered conference call. We'll take down the participants name and one other piece of information. After the call, that information is included on the Call Detail CSV file that can be downloaded directly from your account. Operator answered conferences are great for media conferences, special guest speakers, or shareholder meetings.

How to Download Call & Chat Logs

  • Login to your Customer Account
  • Click Conference Manager
  • Scroll to the bottom of the page and click the blue "view" link beside the call you're looking for.
  • On the next page, you'll find the reports listed at the top beside "Downloads". Click on the CSV file you want to download.

Got any questions? No problem - feel free to put them in the comments or give us a call and we can answer anything you want to know about these different files. Is there anything you're doing with these files that could make attendance tracking on your next conference call or web conference easier?

Five Telecommuter Distractions (And How to Avoid Them) Maranda Gibson

By May of 2011, the United States reported that 14% of the overall population was telecommuting in some form or fashion, as well as posted growth year of year with these kinds of positions. It's obvious that more companies are not only looking for the "freelancer" but the importance to having a productive environment at home is on the rise.

If you're about to start telecommuting in some form or fashion, here are five things that can destroy the telecommuters productivity – and some tips on how to avoid these pitfalls.

Have a Place to Work.

Before a couple of weeks ago, wanting to work at home meant I was going to be sitting at the kitchen table with the most uncomfortable chair in all of existence. It didn't exactly foster a creative environment. Once I had my office all set up I was amazed at how much more comfortable I felt having a real place to work in the walls of my home. When working at home, have an area that has comfortable seating and a space that is just for you. It will really help you stay focused.

Other People in the House.

This is one of the greatest distractions to the telecommuter. No matter if it's your kids, your spouse, or your mother stopping by for coffee in the AM, having other people in your house is a natural deterrent to getting things done. I have a deal with my husband that if the office door is closed, it means I’m working and don’t want to be disturbed, but if it's open I’m not tied up and it can be chat time.

Amazon, EBay, Tumblr, and Facebook.

Working from home more than likely means you're working from your computer. The amount of distractions on the Internet can be killer when it comes to productive telecommuting. Since telling you to just avoid the sites all together is pretty much pointless, I'll instead suggest that you take a mental break every few hours. Set a timer for the ten or fifteen minutes you're going to give yourself to scroll your Facebook news feed and, most importantly, stick to it. Too many times a short mental break becomes an hour of lost productivity.

The Other Things You Could Be Doing.

As the "clean-freak" in my house I can’t tell you how many times I’ve talked myself out of being productive in the office for doing some dishes, mopping the floors, or getting that extra load of laundry done. Close the door to your office and ignore it – to the best of your abilities (this is harder for some than others) so that you can stay focused on the work at hand. Since you’re going to be giving yourself proper breaks, you can always throw the dishes in the dishwasher then.

The Need For Social Interaction.

Working at home can sometimes cut you off from the rest of the world. So much of your communication is done through email that you might find yourself venturing out more often than you like to incorporate yourself into society. A quick trip down to Starbucks can turn into a couple of hours out in public. Instead of doing everything by email, pepper in a few conference calls or video conferences with co-workers and clients, so that you can hear the sound of someone’s voice that isn’t your internal monologue.

How do you stay focused while working at home?

Technology Ruined The Superbowl Maranda Gibson

Yard Line

UPDATE:Nielson Ratings on Most-Remembered and Best-Liked Ads.

The 2012 Superbowl between the NY Giants and the New England Patriots broke ratings history. The ratings make it not only the most watched sporting event, but the most watch television program of all time.

It probably helps that this year's match up pitted two teams with huge fan bases and huge populations against each other. It also helped that other stations abandoned regular programming because who is dumb enough to put their shows up against the biggest football game of the year?

The game was great and it was obvious that the two teams that were there deserved their places on the field. The game kept fans either biting their nails or screaming at the TV all night and, in short, was everything you would hope the Superbowl would be.

Well, everything you thought except for the commercials. While they were still broadcasted and many of them were as funny as expected, some of the most popular ones were released days in advance of the big game to social media audiences.

YouTube has become a big part of marketing and advertising. As someone who is in the business I get it. I am all about companies embracing new media and giving customers a glance behind the scenes to how a business operates or giving away a teaser trailer to entice them to watch for more. I'm just not sure how I feel about social media breaking the tradition of the Superbowl.

How many times have you heard someone say, "Oh, I only watch for the commercials" or chose to grab their refills when the actual game comes back on? I'm not saying that airing the commercials online was a bad idea from a marketing standpoint. I talk a lot about how companies need to be where their markets are, and most demographics are online now. It would make sense that the next logical step for advertising would be online.

It just makes me wonder why a company like Chevrolet would choose to spend the kind of cash for a Superbowl spot, only to post it on YouTube a couple of days in advance of the game. Isn’t that kind of like telling a kid what they are getting for their birthday?

Obviously, based on the ratings, releasing some of the commercials via YouTube days before the game started didn’t hurt the number of viewers for Sunday’s game, but I can't help but wonder if we lost the experience. Marketing is changing – which, it has always evolved as new ways of delivering messages has been in front of people. (Think of the evolution from radio to TV)

Did you feel like something was missing from the Superbowl experience? Were you disappointed that many of the most popular commercials were already seen or spoiled through social networking in the days before the game?

On a sidenote – here is one commercial that was a sweet surprise - the introduction of Ms. Brown for M&Ms.

Anonymity Online – Why We Love the Mask Maranda Gibson

creepy mask 300Is the right to talk smack online, hidden under a cloak of anonymity, without being held responsible afforded to us under the First Amendment? That’s the big question this week as controversy swirls around Google’s unmasking of the “Skanks in NYC” anonymous author. Under court order, Google gave the blogger the chance to step forward, before they were ordered to reveal her identity as part of a defamation lawsuit.

There are good and bad aspects to the mask of anonymity online. Most of us like the idea of having the option to be hidden until we are ready to be otherwise, but as the saying goes, with great power comes great responsibility. Here is a breakdown of some of the good and bad of wearing the mask online.

The Good.

  • Participation in online support groups can spur someone’s desire to get help for an addiction or disorder. As human beings with emotions, we have been known to fear the judgment of others, and many times this prevents us from getting real or honest. Wearing a mask online helps up to feel protected from the judgment we perceive.
  • For many, social situations cause fear and anxiety. It’s not that they are scared of people – they are just introverted or feel socially awkward. Many of us just need a few moments to warm up, maybe a little liquid courage, and we’re good to go. But for many others, the mask is a way to reveal bits and pieces of themselves over a long period of time, instead of just “putting it out there”.

The Bad

  • In the teen circles, the mask of the Internet has proven to come with some very sad consequences. Recent research shows that in 2011 43% of kids admitted to being bullied online. Most of the time, these instances of cyber bullying follow these kids to school. There is a freedom that seems to come with the access to the Internet and the various resources that are available, but these same freedoms can also breed irresponsible behavior in teens when they aren’t aware of the dangers.
  • Spammers can operate safely hidden behind a generic email address and clog up the communication channels. Think about how your mailbox gets filled with junk that just frustrates you and ends up in the trash. You can’t write them back to complain and there’s no way to get them to stop aside from vigorous blocking systems. But even those systems are not 100% effective and they will drag down your reputation.

Masks make us feel safe. It’s a truth in society that we wear one any time we’re being introduced to something or someone new. We do things that will make us feel comfortable and in stressful situations, sometimes what makes us feel comfortable is hiding. It’s in our nature to want to keep some of our inner thoughts and ideas hidden. Could you imagine airing all of your dirty laundry on a first date? You’d never see a second.

Here is what it really boils down to: if you’re going to have the guts to talk about a person online, you shouldn’t complain when someone figures out who you are and wants you to take responsibility for what you said.

I’ve made some of my best friends through the safety of anonymity and I was “cyberbullied” before it was even a buzz word. Those who go online simply to stir up drama might have a right to do it, but it doesn’t make it right, and they simply ruin the experience for everyone.

You can use a mask to stir up the “bad” but once someone rips it off, it’s going to be time to put on your big kid pants and take responsibility for it. Think about that the next time you have a desire to spread negativity across communities online.

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