AccuConferenceAccuConference

Oct
31
2006
Entry/Exit Tones and DTMF Accuconference

The final piece of a good conference call depends on the conferencing service that the business is using. AccuConference provides a significant number of features that allows customers to customize what messages are played into the conference. This will enable the call to be tailored to the customer’s needs.

On every call AccuConference hosts, a feature known as “DTMF clamping” is employed. This feature essentially traps the touch tones on the phone so that they are not played into the conference. Many other conferencing providers cannot provide this feature, and, as a result, cause a conference call to be of a lower quality. Because DTMF tones are used to activate features (such as the *6 to mute an AccuConference line), many systems simply pass the DTMF tone into the conference, which means that when the moderator goes to mute the phone line with a *6 command, the * and the 6 tones are echoed into the entire conference. DTMF clamping solves this issue. AccuConference bridges trap these tones _before_ they are played into the conference call and simply does not echo them into the call. The result is that when a *6 is pressed to mute a line, the tones are not played into the call, and the conference is not interrupted.

AccuConference also provides, by default, entry and exit tones into a call. These tones signal the arrival of a ne w party to the call, or can notify the conference when someone drops off. In addition, AccuConference also allows customers to turn on “name recording” to be played into a conference. The result is that an announcement of the person joining the call is played into the call as well as the entry tone. As an additional feature, the AccuConference website allows customers to choose whether or not entry/exit tones and/or name recording are turned on at all. By disabling both, the call will not be interrupted when people join or drop off. A customer can continue to monitor the call via the AccuConference website to determine when someone joins or disconnects.

 

Oct
28
2006
Phone Accuconference

The first and most important component of a good telephone call is always the phone itself. Businesses generally have a PBX system or some higher quality telephones, and the richness of the audio in the conference reflects this. Purchase an inexpensive phone, and the call will reflect it.

Recently, headsets have become very popular in the business world. In prior years, only customer service and call-center agents made use of them. The last few years have seen a rise in the number of businesses that have begun outfitting their employees with headsets. We recommend any headset from Plantronics (http://www.plantronics.com). These headsets are generally more expensive, but with features such as noise cancellation and secure communications, they provide superior quality as well as comfort for the wearer. Their top of the line models even work wirelessly with any desk phone. Beware of lower priced and lower quality headsets. They can damage a conference call faster than any other factor.

Speakerphones are generally considered poor for hosting conference calls. Some of the top of the line speakerphones, such as the ones from Polycom (http://www.polycom.com) are better than most, but because of the sensitivity of the speaker and the close proximity of the microphone, they have a tendency to introduce extra noise and sometimes echo into the conference. If the phone is on a conference table, then if someone bumps the table accidentally with their knee, the sound vibrates the entire table, and by default, the speakerphone itself. The entire conference must suffer through these little clicks and bumps. This is why speakerphone use is generally discouraged for a conference.

 

Sep
27
2006
Company Overview Accuconference

Broad Array of Cost-Effective Customer Solutions

At AccuConference, we offer a broad array of tools to meet business needs. With various packaging and pricing choices, including customizable options, there are cost effective solutions to fit any budget. We offer competitive pricing and have a promise to offer our customers the best price up front.

Customer-Centric Orientation

Customers are our number one priority. Customer service representatives here at AccuConference, available around the clock, service requests from pre-call to post-call, and even during the call, if necessary. When it comes to service we will take whatever time necessary to fully resolve our customer requests.

The Solution

World-class products, combined with high quality customer service make AccuConference the leader among communication services providers. Our high standards for quality, convenience, timeliness, and performance instill confidence in our customers that we are the only choice when it comes to selecting audio and web conferencing solutions.

AccuConference - Complete Control Conferencing

www.AccuConference.com
Corporate Office

6300 Ridglea Place, Suite 318
Fort Worth, Texas 76116
P 800.977.4607
F 800.909.7994

 

Aug
05
2006
When Teleconferencing comes into the Picture Accuconference

We have all heard about different conferencing possibilities that are out there to enhance business and educational communication. However, some inquiries still arise when we are confronted with what services best fit our needs and the demands of those around us. Teleconferencing, for instance, contrary to videoconferencing which implies the use of video, is undergone only with audio support. Tele conferencing (also referred to as audio conferencing and conference calling) is carried out over regular telephone lines and can be conducted rather inexpensively.

When choosing a service, there are two main alternatives, reservationless or operator-assisted. The first comes into view as the most economical and user friendly as a telephone number and pin code are the only needed requirements to get you started. What’s more, it abolishes any possible human error consequence of operator assisted services. Greater flexibility is offered as it is permanently available and once you have adhered to the service, you only need to worry about setting a time and date with your participants to perform a meeting.

Operator assisted teleconferencing, on the other hand, is recommended for meetings with larger number participants and can avoid potential problems that come up as a result. An operator is available to carry out certain tasks such as checking out or adding participants, splitting larger groups into smaller clusters, as well as perform a variety of other services. Organizing an operated assisted conference, however, implies calling an operator a day in advance.

View our Whitepaper: 10 Questions to ask your Provider - Download Now

Jul
08
2006
Creating the Mood: Video Conferencing Facilities Accuconference

In an ever changing society, some things never cease to be important. A company’s image, for instance, is crucial in determining its success. As businesses resort to videoconferencing as an important tool of communication, facility conditions come up as crucial and decisive in undergoing a conference effectively.

Nowadays, videoconferencing not only allows for people in different locations to meet despite the geographical distance, it also grants them tools to actually undergo certain tasks in the process. The videoconferencing facilities may, therefore, need to have the conditions to house a wide range of equipment (white boards, host PC´s, cameras, scanners, slide video converters, etc.) enhancing videoconferencing possibilities.

Although adequate equipment is important in holding a successful videoconference, the room itself will greatly determin e the equipments´ performance. The room acoustics, if favourable, can minimize if not eliminate, echo and feedback difficulties. Square rooms are unadvised as they normally offer poor acoustics.

Of the audio system apparatuses, the microphones must be adequately placed not only regarding the room design but also the positioning of the speakers as to allow clear communication to take place. On the other hand, the room must have adequate light sources as too much natural light may obscure the visualization of the video display.

In a videoconferencing context we may loose notion of the always important eye contact factor. The positioning of the camera should allow speakers to focus on it and that there be nothing obscuring them from being viewed on the camera as well.
Guaranteeing the successful usage of videoconferencing will also depend on the familiarity of those involved with the whole process. As a result equipment and room conditions should be checked beforehand.

As personal contact ceases to exist, all details must be thought as to ensure that business runs smoothly!

Sources
http://www.mcsquared.com/videoconference.htm

Jul
01
2006
The Coming Video Conferencing Revolution? Accuconference

Apple has just filed a patent on a two-way LCD that can both display and capture video and images simultaneously. The technology uses special receptors embeded in the liqud crystal display screen. Obviously this has tremendous applications for videoconferencing, where you can actually look into the eyes of someone you’re speaking with, and they will be looking right at you, since the display and the camera are the same unit.

The technolgy could be used in video displays, as well as cell phones and PDA’s.

You can read the entire article here.

Jun
10
2006
Quality Health Care at the Reach of All Accuconference

When the average citizen is asked to indicate aspects of life they are most concerned with, health will inevitably come up at the top of the list. Having access to proper health care is an issue that governments constantly battle with. New technologies are sought to respond to the needs of both practitioners and patients. Videoconferencing has, therefore, gained strength in the medical field as a mean to respond to some of the present medical challenges.

The practice of medicine using interactive video has enormous benefits, many of which are still to be exploited. Teleconferencing allows consultations and other medical services to take place without the need for doctor and patient to be in the same physical space. Health care has, therefore, become more accessible to patients living in more remote locations, who otherwise would not have the means to commute to a local hospital or health care centre. Patients are followed more closely as financial and travel constraints no longer are a concern. Patients see their hospitalization time reduced as well, as doctors can follow up on their condition through videoconferencing. Such a situation benefits health care organizations as patient expenses are reduced, as well as the actual patient who can continue treatment from the comfort of their home.

On an educational level, Video Conferencing has become an important tool which can offer medical staff ongoing training. On the other hand, videoconferencing puts doctors in contact, regardless of where they are thus granting them greater confidence in patient diagnosis as they are in easy reach of a second opinion. What’s more, doctors have easy access to patient information which can accelerate and assist patient analysis.

As the medical world exploits telemedicine for its obvious benefits, its contribution to saving lives arises as the greatest of them all.

Sources:
http://www.ortcc.org/PDF/benefitsoftelemedicine.pdf

Apr
22
2006
Video conferencing in your Comfort Zone with your PC Accuconference

Video conferencing has become a somewhat common tool used in business and education to put people in contact. It surfaces as a solution to that so often quoted expression “Time is money!” As we battle with not having enough of it, new technologies are currently at the service of society allowing us to undergo everyday tasks including business and education from our own homes abolishing time and travel constraints. Nowadays videoconferencing can, therefore, take place in a conference room at a major enterprise or simply from a PC to another, known as desk-top videoconferencing, from the comfort of one’s home.

You are probably wondering how big an investment must be made to integrate a videoconferencing system on a home computer. You will be pleasantly surprised in knowing that the additional software needed is minimal (usually a video board, camera, speakers, microphone or a headset and telephone attached) and costs virtually insignificant. What concerns hardware, most videoconferencing services run on computers which, if relatively new, already comprise the needed requirements.

When considering desktop video conferencing, your internet connection will greatly influence communication. It is therefore, important to check, and if necessary, upgrade internet speed as well as ensure that the internet service provider offers the needed services.
Once all elements are properly installed, at the touch of a button a world of audio, video and data sharing are at the user’s reach. Not only can the participants be seen and heard, but also exchange information.

Conferencing through a desktop computer can therefore, facilitate communication as costs are reduced and productivity increased. Having the flexibility to work from home or in any given location has contributed to keeping those involved in the process, motivated and enthused with the possibilities at hand. Communication and how it is defined has come a long way and it won’t be long before PC conferencing has become vulgar.

Sources:
http://www.tsl.state.tx.us/distancelearning/videoconferencing/index.html/#what
http://www.flexibility.co.uk/flexwork/technology/polycom.htm

Apr
15
2006
Bill Gates Comments on the Future of Video conferencing Accuconference

Apparently Microsoft is looking at ways to improve PC to PC videoconferencing. The following was posted on March 10, 2006 on Time.com.

TIME:What other innovations are coming from your research group?

Gates: Videoconferencing is another good example. There’s more of it going on today than in the past. But it’s still not really mainstream. Even with cameras being very cheap, one thing that researchers noticed was that you look really bad in a videoconference image, because the lighting is bad and you get shadows and things. So they’re showing this software that makes you look good, that understands about shadows and bags under your eyes and highlighting the twinkle in your eye and it’s very realistic. It’s what a great makeup artist would do, but the software is doing that with this face recognition and transformation. And so it’s things like that that will take something like videoconferencing and you’ll start to use it more and you’ll start to think of it and you won’t really realize that a fairly key element was a little bit of magic software.

http://www.time.com/time/business/article/0,8599,1172105,00.html

Apr
07
2006
New Wordpress Themes! Accuconference

We’re proud to announce new Wordpress themes from AccuConference.com!

Free eBooks

Archive

Powered by
BlogEngine.NET 2.5.0.6
Sign in