I love to talk to people. It wasn't always like that for me but now, if you end up in line with me, I will at least issue you a 'hello'. Being naturally inquisitive is part of the reason that public speaking has always been easy for me. Like all speakers, there are initial nerves but once I find a comfortable groove, it’s pretty easy to interact with an audience.
It’s not like that for everyone. In fact, I’m often surprised at the number of people who are successful speakers, but call themselves introverts. It’s not an easy thing to "break out your shell" in front of a group of people that you don’t know.
Shy speakers need to gain a bit of ground before they get comfortable and it will take them a bit longer to find their groove when giving a presentation. Here are some other tips for shy speakers.
- If you’re making hand written notes for your presentation, use an ink color that is calming. Stress-reducing colors will help bring you a sense of calm. Using an ink color like red will trigger your brain to make "stress-inducing" decisions and when you’re nervous about speaking, you don’t want to add additional stress to your brain.
- Encourage yourself. On your index cards or speech notes, include little words of encouragement. Put a note in the margin that says you’re doing a great job or that you've reached your favorite part of the presentation. It may be just what you need to read right when you need to read it
- Avoid "off the cuff" speeches when you can. Shy speakers are calmed by the ability to prepare and practice. Even if you’re doing a quick thirty second introduction of yourself, the sky speaker will need a moment or two to prepare. When asked to give remarks on the fly, don’t be hesitant to ask for those preparation moments. Those moments will give you some calm.
- Don’t be afraid to use a comfort item. I cannot speak properly without a pen in my hand (never the clicky-top kind though). A lot of speech preparations tell you to "use your arms and hands" which is a great tip, but those movements can sometimes come out looking jerky or robotic. Holding something in your hand, like a pen, can help your hands feel balanced and aid in letting you make more natural movements when you speak.
Of course, the biggest weapon for the shy speaker is to practice, practice, and practice.
Are you a former "shy speaker"? How did you kick the habit? What tips would you give someone looking to improve in their speaking confidence? Are those tips different when you're making a speech over a conference call or do you think the same delivery techniques can apply?
One of the best ways to get your participants involved on your conference call is to open up for questions at the end. Many times, I've seen even the most impressive presentations end up with 'no questions' at the end. I've talked before about what to do when no one asks a question on your conference and one of the tips I suggested before was to ask a friend or co-worker to be the first person to raise their hand.
Now, some may disagree with me about using a "plant" on your conferences to get the ball rolling for Q&A. I'd offer the counterpoint that it is human nature to be shy and that no one really wants to go first. Q&A is an opportunity to refine parts of the presentations and silence will hurt the chances to do so. If the co-worker or friend asks a legitimate question about the content, I don't see anything wrong with this kind of tactic.
An open ended question is one that cannot be answered with "yes" or "no". It's important that the question gives the speaker an opportunity to explain some of those finer details while giving the opportunity to spark questions in some of the other participants. Here are eight great ways to start an open ended question on your next conference.
- "What is the purpose of..."
- "Can you explain...."
- "How would you use..."
- "What judgment can we make..."
- "How would you estimate..."
- "Explain the changes that..."
- "How would you summarize..."
- "What statements support..."
These questions are great conversation starters because they are legitimate in reference to the content presented and they give the speaker that extra chance to go over those finer details or even mention something they mistakenly skipped over when going over the presentation. Additionally, I suggest only doing this once a session and only if you don't get any one else in the question queue. This is to get the conversation started, not to take it over completely. The goal of asking your co-worker to ask the first question is to open the door for others to come along behind them.
Have you ever "planted" your co-worker to ask the first question?
Last month, we rolled out our completely revamped web conferencing software. If you read our blog post about the announcement, you know we’re very excited about it. If not, you should, it’s a great introduction to the web conference system.
Since more of our new and current customers are calling us to ask about the program, I’ve noticed that we all have different ways of explaining things. I put together a useful tool to help you understand the terms that we’re using as they apply to our web conference system.
Webinar - Lots of people use this term differently, but to us a webinar is simply where you’re having a conference with a visual element.
Application Sharing – From the list of opened programs on your computer you can select any one of those programs to share with your participants. It limits the exposure of your computer screen and any notifications you get while sharing.
Audio Over the Web – Participants can now choose the option to listen to the audio streaming over the web. If they choose this option, they will not be able to participate in the audio portion of the conference, like raising their hand for questions.
Moderators – A moderator is a person who will control the aspects of the conference call. This includes the audio portions and sharing information.
Speaker - A speaker is different from a moderator in the sense that they can only share their programs and applications. They cannot remove participants or control the audio portions of the conference call. It’s a great way to invite different people to your conference line without having to give out your moderator code.
Conference Controls – There are two different sets of controls on web conferencing. One set of controls is for your sharing of information, like your desktop or video. The other will help you control and moderate your audio portions of your web conference.
Desktop Sharing – Different from application sharing, this option will share your entire display. It’s an easy choice when you have a lot of different things that you need to show. There is some risk with desktop sharing because anything that is on your computer will be shown to participants – including instant messages, email alerts, or web browsing.
Those are just some of the terms that you might hear one of our operators going over with you. If you want to know more about our web conferencing options give us a call and we can answer any of your questions about these options and more.
Participants have a lot of distractions in front of them when they try to sit down and attend a meeting or web conference. As a speaker, you’re suddenly up against unseen foes of Facebook, Twitter, and email. Most participants will tune in completely to your webinar for the first couple of minutes, but after that, if you do not hold their attention, they will start to drift.
If you don’t want to lose your participants to the weeds of the Internet and other distractions, there are a couple of things you can do during your call to make sure you’re doing what you can to keep their attention.
When you're speaking and presenting on a webinar, you are up against the clock. When presenters are up against the clock one of two things usually happens – they either go through the information entirely too fast, or they get lost in the minutia of their information. Practicing before the event in your allotted time will help you get the right pacing down and make any last minute changes.
Interact with Participants.
During the call, use polls and visuals to keep them engaged. Offer a prize for the best question to the speaker or set up a Twitter hash tag for participants to submit comments and questions about your presentation. If you decide to use Twitter during the conference make sure you have someone manning the account that can respond promptly. You can always go back later and personally respond to your messages, but don’t try to do that while you’re presenting.
Remember the Golden Rule.
Never read directly from your slides or handouts. I’m honestly surprised at how so many speakers continue to make this single mistake when it comes to trying to keep their audience involved in their conferences. Reading word for word from slides is the most direct way to get participants to "check out" of your conference. Why would they need to listen to you when they can just refer back to the copy of the slides? They should be used as a guide and not serve as a script.
Web conferencing technology is here to stay and will no doubt become even more prevalent in your day to day business operations. It’s a good idea to start making these changes to your presentation techniques now so that you’re not behind the curve later.
How do you connect with participants on webinars?
Since the first official week of 2011 has come and gone, hopefully we’re all back in the swing of things. With the second week of the year kicking off, you’re probably finally sitting down to review all those things you tried in 2010, make notes on what you found to be successful, and what you didn’t.
There was a sharp increase of teleconference use in 2010, with companies and individuals embracing conference call providers to drive fresh business and clients to their products and services. For those of you that had a teleconference series in 2010 for the first time and want to focus on increasing your attendance in 2011 – here are a couple of tips from one of our event planners.
- Schedule conference times in the time zone best suited for the highest number of people. Chances are a lot of the people you’re inviting will be scattered throughout all times zones, so find the highest concentration of folks, and set a time most convenient for them. If 90% of your invites are going out to those on the west coast, you won’t get a high turnout if the call is at 8AM eastern.
- Schedule the teleconference before lunch time. After lunch, when we’re all full and thinking that we’re half way to heading home, we may find that we’re less inclined to really have our focus set on a conference call. I recommend between 10 and 11 AM.
- Plan ahead and send reminders. The longer you wait to send out invitations the more likely it will be that people will have other plans. Sending out invitations at least two weeks in advance makes it more likely that people will have the time to attend your conference call. Send them a reminder the morning of the conference in case they have forgotten.
- Don’t invite everyone. If you want to get the best turn out for your conference, use discretion when choosing who to invite. Send you invitations to the people you think would be the most interested in the conference. For example, if you’re selling Apple products, you wouldn’t invite Steve Jobs to your conference call.
- Make Your Conferences Interactive. Create PowerPoint presentations and share them with your participants. A little visual stimulation can go a long way.
When it comes down to increasing attendees on a webinar or teleconference, there is no perfect formula for getting people to show up and be active on your conferences.
For those of you who are old hat at hosting teleconference, what are your tips for increasing attendance? Comment any suggestions you have for companies that might be taking their first steps below. Looking forward to hearing your thoughts and suggestions!