IM Etiquette

Instant Messenger

So, last week, PC World reported a study from Ohio State and University of California, Irvine (joint study, I presume) that instant messaging actually improved people's productivity during the day.

The reasoning is that instant messaging (IM) is less obtrusive than a phone call or even “a knock on the side of your cubicle” because like email you can choose when to respond. I wasn't sure about that claim, because I have had multiple experiences in the past week that were exactly the opposite.

A coworker who wanted to know if I could talk on the phone right then. A vendor needed me to provide him with a proof of purchase so he could make sure I actually purchased software from him. A friend sent a YouTube link and then asked how I liked it.

But IM can improve productivity if used correctly.

Here's a few survival tips:

  1. Only turn on IM when you're actually available or willing to talk. See those nifty little away messages? Use them. Especially if you're busy. That way, people will wait until you're available, or if they send you a message anyway, won't expect an immediate answer.
  2. Be careful who you let on your friends list. This is key. If you're college buddies only want to send YouTube videos all day, and want to chat about your friend who made a fool of himself while he was intoxicated at Saturday night's party and you have work to do, perhaps they should be removed from your work IM and added to your personal IM.
  3. Don't bug your friends or your coworkers. Are you the one sending out YouTube links all day? I would guarantee your productivity has slowed as a result. And the one rule of IM is simple: treat others as you'd like to be treated.
  4. IM on a work computer is not private. Those all-knowing guys down in IT know what you're doing, so watch out. The same goes for how long you sit on YouTube.com. You might, however, be allowed to take breaks and surf the Internet, thus see How To Keep Up . . . And Get Ahead for help convincing the powers that be to allow breaks to surf Facebook.
  5. Impress your boss and use IM to actually save time and be more productive. Ask a quick question, send info to someone, invite a friend to lunch, and you'll improve your ability to multitask and accomplish more than you thought you could today.
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