As Lisa writes, people procrastinate on processing the inbox. The unspoken dread factor allows it to slowly increase in volume, threatening to spill out and take over.

Why is it scary?

• You don't know what's in it. (There is nothing worse than the fear of the unknown.)
• It looks bigger than you.
• You think you know what's in it, and it's not fun.

Here are some tips for making processing painless...

• Integrate personal emails with your business emails so you have “treats” to look forward to.
• Don’t sort the entire inbox at one time, just focus on one at a time.
• Try to make it enjoyable. Brew a nice cup of coffee, listen to music and do it at a time when you’re typically relaxed.

Remember - the more organized you keep your inbox, the better you’ll feel. The better you feel, the better you’ll work.