By  Andrew Clogg

I was on the phone the other day with a customer. She was in a rush and I was more than happy to get her the information she needed quickly. The call only lasted about 30 seconds.

Halfway through our brief encounter I requested some account information from her and then said “Thank You.”

At that moment I heard her voice change. It was as though my “thank you” caught her by surprised.  She laughed and said “You’re welcome, but thank you!” It happened very quickly, but I’m sure she hung up with a smile on her face.

Case in point: People like it when you say thank you, and that little bit goes a long way.