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Jul
02
2012
Should I Switch to VoIP? Maranda Gibson

VoIP (Voice over Internet Protocol) is a popular phone service that is currently implemented across businesses and homes. In 2011, the revenue for VoIP services was up 16% to $58 billion, and the growth is expected to continue. While VoIP is a cost effective means of phone communications, it might not always be the best choice when it comes to making a change.

Am I On VoIP?

Popular communication services like Vonage and MagicJack are some of the most obvious providers of VoIP services, but the migration and acceptance of VoIP providers has occurred across the board. If you’ve signed up for phone services through your cable company, you can tell if you have VoIP by looking at your modem and identifying a phone line plugged in. If you use a dialing pad on your computer or must be connected to an Internet connection to make your call, you have a VoIP service.

What’s a Packet?

Think of a packet like a tweet. You have a limited amount of space (140 characters) to send at a time, so with a longer message, you have to send multiple tweets. In order to adequately communicate, all of the tweets must be received / read in order. A VoIP package is a small piece of your message that is broken out from your communications.

Why Do Packets Matter?

The proper delivery of these packets is essential to communicating with VoIP. When the packets aren’t delivered correctly you get interference on your call like voices that cut in and out, or sound like they are under water. Some VoIP providers do a practice called “redundancy” where they create duplicates of the same package to safeguard against lost pieces of the message.

Internet Speeds Matter

Because your phone call is broken down into these packages and travel across the Internet transmission lines when the transmission speed is slow or clogged by other transmissions it can affect the quality of your call. Imagine you have opened ten YouTube videos and they are all loading at the same time, each new video that you are trying to load slows the time of the first one. It’s the same thing when your phone calls are traveling across data lines. As you try to do more on the web while trying to make a call over VoIP, the lower the quality will be. When making a call using a VoIP provider, limit your internet activity to ensure that your line is dedicated to transmitting your call.

Is VoIP Bad?

The answer to this question is not a clear cut yes or no. The best way to answer is to say that it really depends on what kind of VoIP system you are using. The major names in the phone industry (AT&T, Qwest) typically provide pretty reliable services, where the “plug in to your computer” devices may cause more problems than the money worth in what you’re saving. We’ve provided an in depth break down of what constitutes Good VoIP and Bad VoIP.

So should you switch to VoIP? The honest answer is that it really depends on who you are choosing as your service provider and what kind of speed you have with the Internet.

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