Announcement: Operator Answered Call Reporting Graph

When you have an operator answered conference call, you will get a line chart that shows you the progression of your attendees at various times.

This data is a compilation of the information that you can collect from the CSV file found on your account after each conference. What we do is plot it along a line graph so that you can see your average call time and your maximum number of users. Charts are much more fun to look at than Excel spreadsheet files.

We want to make sure that you can see how your conference calls work and how your participants are responding. Maybe you are unnecessarily overbooking for your conferences or this data might show you how you can break up your calls and maintain your participant count.

If you receive one of these graphs and have some feedback, we'd love to hear what you think. Is something missing? Maybe we can add data that you would like to see to it. Give us a call at 800.989.9239 to discuss the graph or if you have any other questions.

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AccuConference | Video Conferencing Aids Police

Video Conferencing Aids Police

Video conferencing is now being used by local police officers in Coos Bay and North Bend, Oregon.  Officers are now able to testify to the grand jury without having to leave their respective stations.  Before now, their police officers had to make a 25 minute drive each way to the Coquille Courthouse to provide their required testimony.  With the new Internet system, officers are able to view the grand jury from on-site interview rooms and the grand jury can view the officer via monitor in the courthouse.

The agency is now finding that the small investment of about $400 for the equipment required to run the program, will be a cost saving endeavor.  With gas prices continuing to rise and the cost of wear and tear to police vehicles, the costs associated with video conferencing will be recouped almost immediately.   

Currently, there are at least three officers per week that are called to the courthouse.  Each officer waits at least 1 ½ hours to testify in their trail.  With the new video conferencing system in place, officers will be able to complete work and other in-house tasks instead of wasting time waiting in a courthouse, thereby making them more productive.

In the near future, the District Attorney also plans on using the video conferencing system as well.  Very soon the agency will be having witnesses who are subpoenaed outside of the county or state, also use this new service.  The county will arrange for witnesses to go to a conference call site in their area and pipe in their testimony directly into the courthouse.  This will save the county the travel expenses for those witnesses.

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