Roy H. Williams quoted Mike Metzger from the Clapham Institute as saying:
“You meet 4 kinds of people on the ocean of life:
Those who drift just go with the flow. The wind and the waves control their speed and direction. The drifter quietly floats along and says, ‘Whatever.’
Those who surf are always riding a wave, the next big thing. They stay excited until the wave fades away, then they scan the horizon for something new. Surfers don't usually get anywhere, but they make a lot of noise and put on a good show."
Those who drown seem to stay in the center of a storm. It doesn't matter how often you rescue them, they'll soon be in another crisis, crying, ‘Help me, save me, it's been the worst week of my life. I don't know what I'm going to do.’
Those who sail are navigating toward a fixed point. They counteract the wind and waves by adjusting the rudder and shifting the sails to stay on course. But without an immovable, fixed point in your life, there can be no sailing. There's nothing for you but drift, surf or drown.”
Are you drifting, surfing, drowning or sailing? What is your immovable object?
Seeing people on screen while talking with them by phone has its advantages, but consumers have been slow to take to the video technology and its often grainy images. But there are now better cameras and video services that can change all of that. There are also portable solutions which are very helpful, as discussed in this New York Times article.
So if you’re in the market for a new web cam, check out these web cam reviews at CNET.com.
If you’re like us, you’d rather not store a giant phone book in your glove box. Instead, try using a 411 directory service. There are many companies who charge for this but we’d suggest using a free service like 1 (800) FREE 411 or 1 (800) 373-3411.
You will be required to listen to a brief advertisement which is painless and certainly doesn’t outweigh the convenience of a free 411 service.
If you’re a professional on-the-go, you need to have the right tools to get the job done. Consider checking out our 800 call forwarding and international call forwarding services.
We’ve often talked about the importance of reaching a “live person” on the phone. But have you ever been connected with someone who was truly incompetent? Technology has made everyday tasks easier, but it has also enabled unskilled people to handle important jobs. So does this really make life better?
For everyday transactions, this isn’t so bad. But if you have a special request or need a problem resolved then a competent person is what’s needed most.
If you were to buy an item at a store, it doesn’t really matter if you receive service with a smile. What matters most is that you get a smile when you are returning the item and that they know how to do it fast.
It’s important to talk with a “live person,” but it’s even more important that they’re competent.
This is the only time that we’ll suggest commuting as an alternative to conference calling.
Check out the conference bike… it’s a great way to move your company forward.
It’s that time of year when gas prices start creeping up. Yesterday we had someone in our office pay $60 dollars to fill up their mid-size SUV. That’s high considering we’re located in Texas where gas prices are traditionally low.
So since we are in the business of saving people money, here are some helpful links:
You can also earn a $20 gas card for any conferencing referrals. And if you’re considering commute for a business meeting, remember that a tank of gas ($60) is the same as two, hour-long conference calls for five people
Bad presenters are like toned-def singers… they don’t know how bad they reallyare. So just in
case, here are some tips that will catapult you to becoming the next presentation guru (…or at least point you in the right direction)!
The 10 / 20 / 30 Rule – This stands for ten slides, twenty minutes, and thirty-point font. This is a formula you can implement as you develop and revise your next power point. Remember that the average person can only comprehend about ten different concepts in one sitting. Keep your presentation under twenty minutes to ensure that you leave enough time for Q & A and that you don’t bore listeners with too much information. Lastly, using 30 point font will force you to use fewer words and make your slides easier to understand. This tip comes from Guy Kawasaki (http://blog.guykawasaki.com/2005/12/the_102030_rule.html), who’s blog points us to this PowerPoint competition.
Six Words Per Slide – So why use fewer words? Seth Godin, best selling author and marketing consultant, suggests no more than six words on a slide, EVER (http://sethgodin.typepad.com/seths_blog/2007/01/really_bad_powe.html ). He says that PowerPoint is meant to compliment you as the speaker and not become a replacement. Instead, he suggests using captivating images and catchy headers that will blend well with what you are saying. The fewer the words and the better the image, the more memorable it will be.
Cue-Cards & Handouts – If you limit the amount of words for each slide, then you should make yourself cue-cards to remember the details. You should also create a hand-out with important information on it for your listeners. We advise however that you don’t provide a hand-out until after the presentation or else people might leave early or become distracted by your notes.
- AccuConference Outlook Plug-in: Allows you to easily create a conference and send a calendar notice to your participants. Its free and is compatible with all conference call providers. http://www.accuconference.com/outlook/plugin/
- David Allen’s Productivity Plug-in: Lets you implement David Allen’s email productivity tips with the click of a button. http://gtdsupport.netcentrics.com/buy/
- Did-They-Read-It: Tells you if, when, where (geographically), and for how long your e-mails are read. (http://www.didtheyreadit.com/index.php?aff=2&affad=3
- Google Desktop Search: Search your emails (and files) quickly and easily. http://desktop.google.com/
- Spambayes: An effective anti-spam plugin. http://spambayes.sourceforge.net/windows.html
It’s relatively easy to hype up a one-time conference, but how do you keep your participants engaged for a weekly meeting? Try a weekly conference call contest!
For example, have your attendees share an innovative business idea. It could be a solution to a current problem, or a new idea to boost profit and sales. After everyone submits their idea, cast a vote and the winner will receive a gift card. In order to be eligible for the prize, the winner must attend next week’s meeting.
There are multiple ideas worth sharing. Submit your own weekly incentive to AccuConference and you can win a $25 restaurant gift card to Brinker Restaurants (www.brinker.com) Gift card can be redeemed at Chili’s, On-the-Boarder, and Macaroni Grill.
gethuman.com is a consumer movement to improve the quality of phone support in the US. They have created a list of helpful tips to access a live operator.
Here is a database you may also find helpful.
(And by the way, our average hold time is 8 seconds with NO automated menu.)