Check out this amazing email we recieved from one of our customers. Not only we were happy to hear the compliment, but it was also one of the best creative stories we’ve heard in a long time.
Heroines: Rachel Yeakel, Tammy Flores, and Maranda Gibson of AccuConference.com or 1.800.977.4607.
Villains : Power outage and phone line interruption and short time frame.
Once upon a time, earlier this week, a call came in for the need to connect a person in Richmond Indiana, a person in Spain and a person in Jordan by phone for a conference. (Our) power was faltering, the phone lines were frail and we had less than 24 hours to complete the mission.
Having relied on our friends at AccuConference (for a dedicated conference line that is charged directly to our credit card but only as we use it), an unnamed heroine there offered an International Out Dial option. This feature, again at no cost unless we use the service, allows us to open the conference line in IN, reach out to Spain and Jordan and collect them in cyber space for the three way call. The cost comes back to us and not the cell phone or iPad we were calling on the other end.
But alas, a snag was encountered in the approval process that Tammy Flores jumped to thwart it with lightning fast email. When electronic updates failed to hold back the issue, Rachel Yeakel answered the service call with amazing calm and charm to wrestled the approval into submission. Her confirming email was balm to the soul.
The morning of the call – the phone line connection had trouble. Oh, no – was the Earlham system not up to the task? Maranda Gibson took my cell phone call, offered three solutions and the line was opened for the conference. The first international call to connect Jordan worked like a charm but the second call to Spain involved Maranda’s assistance, who leaped on line, placed the international call and successfully added Spain to the conference already in progress. An instant email back confirmed all was in place and the day had been won. …and they all talked happily ever after.
Moral of the story: If you need conference calling options, open a AccuConference account for a dedicated line for your office use, options for international dial out options and have it all charged as you use it to your credit card. You can also set up a one time conference call anytime. Check it out.
By: Lyn, Executive Assistant
Earlham College, Richmond, IN