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Operator Assisted Conference Call
One of the best methods to create a tone of formality in your conferencing is to enlist the support of an operator. Operators can assist you in a number of pragmatic ways. They can, for instance, take down your callers' information or dial out to participants and join them to your conference. But operators also offer you peace of mind-knowing that a professional is on the line and dedicated to making your call run smoothly allows you to focus on what's most important: the purpose of your call.
When deciding whether you want an operator assisted call, there are a few options you should consider. The following will explain the types of operator services available. It will also give you an idea of which operator service will be most helpful for your situation.
Let our operators handle incoming calls to collect important information about your participants.
Here are your options:
Automated Toll-Free Operator Attended - 13.9¢ per minute/per line
The operator will join you prior to the conference to answer any questions, and he or she will remain on the line to give assistance should you request it.
When to use it:
- Question & Answer Sessions - Operators will make the Q&A session run smoothly. They will unmute participants in the order that the callers indicated. This means you, the moderator, focus not on running the Q&A session but on the actual conference discussion.
- If You'd Like a Confidence Boost - Operators conference on a day-to-day basis. Having a professional on the line to take expedient action in case something goes awry will afford you self-assurance, which will be reflected in the quality of your conference.
- Large Calls - If you have a large call, operators will give you the certainty that everyone on the call has a clear connection. A participant may, for example, use a phone that conducts static across the line. The operator will locate that person's line and mute it, ensuring the problem is isolated and everyone else's conference remains unaffected.
800 Operator Assisted - 18¢ per minute/per line
The operator will call out to the participants, greet them, and join them to the conference. This option can be used to initiate the call or to join participants to the conference after it has begun.
When to use it:
- International Callers - Often international callers feel uneasy dialing into a conference line located in the US. Also, they may wish to avoid assuming the bill. An operator can call participants no matter where they're located and the bill will charge to you.
- Professionalism - Using an operator to call and greet someone creates an atmosphere of formality. This is helpful when you wish to conference with judges, congress members, government representatives, celebrities, and the like.
800 Full-Time Operator Answered - 25¢ per minute/per line
Operators will field the incoming calls for your conference, answering the phones, gathering your participants' information, and connecting them to your conference.
When to use it:
- Obtaining a Record of Participant Information - Operators can gather information such as name, company, or affiliation, per your request. Then you can view participants' names on the live screen and/or download a spreadsheet containing the information you requested.
- Call Screening - You can request that your participants register before a call. Operators will then use the list of registered participants to screen callers, permitting only those who have registered into the conference.
Remember, the above are only suggestions. We're open to your creativity, and operators will always be willing to cater to your ideas. We're here to help. Just give us a call.
