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Ten Questions You Need to Ask Your Conference Call Provider
EMAIL COURSE - Week 4
Conference Management
Scheduling Calls
Adding PINs
Out-dial
Be in control of your conference calls with our user-friendly Conference Manager located on your Customer Site. By logging into your site at www.accuconference.com/customer you have the flexibility to schedule one-time calls, add PINs, download call history and edit your conference options.
Schedule One-time Audio Conference
With your conferencing account, you have been provided with an on-demand conference line. That line is available to you 24/7. In the event that you need an additional conference line for a one-time conference, you can schedule an additional conference from you Customer Site. By following these simple steps, you will successfully be able to schedule an additional conference call.
- Click on “Schedule Audio Call” under your Conference Manger menu.
- This will take you to the page where you can:
- Enter the name of the conference
- Select the date and time of the call
- Enter the number of people you anticipate will be on your call. (For more than 50 participants, you will need to contact customer service.)
- And finally, you can add advanced features or options for your conference, such as pre-conference, automatically record, play intro-tones, and more.
The system will automatically generate one moderator PIN and one participant PIN for this conference. If you need to add a speaker PIN or additional participant PINS, you have the option to click “Add PIN” and enter the style of PIN you wish to create.
You will be able to find your newly scheduled call under the One-time Use heading on the Conference Manager page. Once this scheduled conference has been used, it is automatically de-activated and no longer available for use. If you need to create a permanent conference line, please call customer service to assist you.
Each conference you have on your account can have unlimited number of PINs, whether it is for speakers, participants or moderators. This is a feature you as an account holder have access to. Here’s how easy it is:
- After logging into your customer click on Conference Manager / View Conference List. You will be directed to the list of all your active and one-time use conferences.
- Click on the name of the conference you wish to add PINs to. You will be directed to the “View Conference” page.
- Scroll down to the Active PIN List and click on Add PIN.
- Enter the PIN name, select style and click Add PIN (the system will automatically generate the PIN number).
- STYLES:
- Participant – can hold (lets participant hold until moderator arrives, up to 5 minutes alone)
- Participant – can not hold (does not let participant hold until moderator arrives. Moderator must be on call for participant to join.)
- Participant – muted (participant’s line is automatically placed on mute when they enter the conference)
- Speaker – (provides speaker with a unique PIN and the ability to be in Pre-conference with the moderator. Line is not muted when in lecture mode.)
- Moderator – (has full control of conference call – ability to begin / end many features. Recommended only one person uses the moderator code)
- Conference Playback (separate PIN designed specifically for listening to recorded conferences)
- STYLES:
If at any time you need to remove a PIN from your conference, simply press the (Rem) beside the PIN name.
Do you have international participants on your conference call and you’d like to absorb the cost of the phone call? We have a solution for you – Out-Dial! The moderator has the ability to perform simple key strokes and bring an international or domestic participant in to the conference call.
Moderator calls into the conference bridge using the Moderator PIN.
- Press *1 on telephone keypad
- After prompt, enter telephone number of participant
- After the participant answers the phone, moderator presses *2 on the telephone keypad. Both moderator and participant will be placed into the conference call.
- If participant does not answer or is not available, press *3 to return to the conference without the participant.
