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EMAIL COURSE - Week 6
Eliminating Background Noise
Practical Tips for Conferencing
During a conference call, there is nothing worse than background noise which interferers with the presentation. Using some simple steps can help eliminate that un-wanted noise.
- If your call has over 15 participants, place your call in “Lecture Mode”. This will mute all participant lines, only leaving the moderator & speaker lines open.
- Request that your participants press *6 on their telephone keypad to mute their individual phone line.
- View the Dynamic Call Monitoring page and manually mute the line where the noise is coming from.
- Do not use a speaker phone – speaker phones pick up many background noises that hand set & head sets do not. Speaker phones also will cut out words trying to filter background noise.
- Echo on the call:
- Someone has call on speaker phone
- Speaker phone echoing another speaker phone
- Individual phone line has issues
- Solution:
- Mute all lines (lecture mode)
- Un-mute lines individually to see where echo is coming from
PRACTICAL TIPS FOR CONFERENCING
- Moderator should log in early (5-15 minutes)
- Establish ground rules with participants:
- Do not put the conference on “hold”; instead use the mute feature *6
- Identify yourself before you speak
- If having Q & A time, give instructions at that time (participants press *1, moderator sees “hand raised” on conferencing website, clicks on first hand, then proceeds with question from caller)
- Notify participants in advance of conference date / time / participant number / dial-in access number. Keep in mind time zones when scheduling conference calls.
- Have conference in a quiet location where you will not be disturbed.
- Ask participants to please arrive on time
- Remind participants to turn off call-waiting
- Ask participants to call from a land line, not a cellular phone or VoIP
Do not use speaker phone if at all possible. This can cause extra interference and delay in the conference call
