Management Mistakes You Don't Want to Make

You're climbing the corporate ladder. You've just landed your dream job or maybe you've been tagged for that management position you've been angling for. You're anxious to impress your boss with your leadership capabilities and earn your colleagues' respect. This is the opportunity that could send your career skyrocketing!

So what's the catch? Many new managers make the mistake of assuming that their previous work habits will continue to gain them success in their new position. It's a common mistake says Michael Watkins, a former Harvard Business School professor and author of The First 90 Days: Critical Success Strategies for New Leaders At All Levels. In fact, though managers come from different backgrounds and possess different characteristics, they often make the same common mistakes.

Top 10 Management Mistakes

  1. Rigid policies. While policies need to be followed, some flexibility must be afforded employees and customers, particularly in small companies. Before you act, weigh the importance of the policy against the good will of a loyal customer or employee.
  2. Lack of communication. Communication is the key to being a good manager. Employees need to know what is expected of them and when projects or tasks are due.
  3. Failing to listen. A good manager listens to what his employees have to say and hears the needs and concerns behind the words.
  4. My way or the highway. A good manager doesn't try to solve every problem or pretend he has every answer. He knows when to seek help and realizes that there's more than one way to accomplish a task.
  5. The half empty glass. Don't always focus on what went wrong. Recognizing achievements and employee accomplishments builds morale and creates a positive work environment.
  6. The buck stops here. As a manager, you can't delegate blame. If you're in charge, you're responsible for the actions of the employees you manage.
  7. Favoritism. Showing favoritism is a fast track to poor morale. You lose credibility and the respect of your team when you play favorites.
  8. Just do it. You can't expect your team to blindly plow ahead if they don't understand the project. Take time to explain the project and how it fits into the larger plan. A team that is invested in a project will work harder and produce better results.
  9. Too much technology. Don't hide behind emails. You must embrace and practice your people skills too.
  10. Never change. In the rapidly changing business environment, you must be open to change. There is a place for tried-and-true methods, but there must also be room for new ideas and practices. Be flexible.

Did You Know That Accu-Rate Communications is a GREEN Company?

We're big on saving you money with superb video, telephone, event and web conferencing services, but did you know we can also help you and your company to make a difference for the environment and to move in the GREEN direction too?

Accu-Rate Communications Inc., parent company of AccuConference, strives to be as paperless as possible. We're working hard to do our part to save a few trees by going digital with nearly all of our office documents. We can help you move in the GREEN direction too. With our services, we help you to cut travel costs that you would incur for sales calls across the country, training seminars for employees spread across multiple branches, and international brainstorming sessions. Using our online conferencing services for audio and video, you may never have to leave the office again. Just think of the travel budget savings as well as the smaller environmental impact your business will make.

If you're worried that being there versus being on a screen might not work for you, you may want to check with your clients after a test of our services. We make it very easy to try out our services for your next meeting. We've found that with video conferencing, clients get that "personal connection" in the same way as if you were in the room "face to face". Video conferencing is a great way to connect anywhere, anytime, with anyone.

So next time you think that you've got to fly off to London for a sales call, think GREEN and get AccuConference instead!

Web Out-Dial Now Available:

You're about to start a conference call and "Forgetful Frank" still hasn't arrive. Usually you call to remind him but this time it's different.

You look at the live call screen and notice an inconspicuous box located on the left hand side. It's the web out-dial box and you intuitively know what it's for. You type in Frank's phone number and click "GO" to see what happens.

You continue talking as if nothing has happened. Seconds later, Frank's bellowing voice greets everyone on the call. Amazingly your meeting starts on time.

Allow me to explain this time-saving feature.

The AccuConference Web Out-Dial is an automated calling application that is controlled by your computer that invites participants to join a conference call.  The system can dial your entire contact list separately or all at once.

When your participants pick up their phone they receive three options:

Press 1 > to join the conference
Press 2 > to be called back in 5 minutes
Press 3 > to decline this invitation
The Web Out-Dial is like conference call cruise control… simply hit the button and then sit back to relax. No longer will your participants need to remember the exact time or codes for your call.

Bo ost your conference call attendance and save time. Visit our conference call features page to find out more about Web Out-Dial.

More ways to make (and save) money with conference calling

1. Sell your consulting services – meet with multiple people at the same time to maximize your time. Provide exclusive access by creating customized passcodes that expire after every use.

2. Host a special event – find a guest speaker that your customers would pay to hear. It could be a sales guro or motivational speaker, an author, politician, or industry spokesperson. Use online registration pages to track attendance and to distribute codes.

3. Record your calls – download your high-profile conference call recordings and make them available on CD for a price. The CD could contain sales and marketing strategies, industry-specific consulting, or be a recording of a popular guest speaker.

4. Blast-dial an important announcement –coming soon, this feature will automatically dial a list of phone numbers. This will let you pre-record important announcement and mass distribute them to current or prospective clients. This in turn will boost your inbound call volume and generate traffic to your website.

5. "Cold-Conference" prospective clients – Invite a list of prospective clients to an exclusive conference call. Provide them valuable information and then top it off with a lucrative sales pitch.

6. Reduce unnecessary business travel – Avoid paying for accommodations, transportation and eating out.

7. Use 800 forwarding – toll free forwarding ensures you never miss an important sales call.  Having a toll free number will also increase your call volume and give your company a larger geographic reach.

8. Increase sales – connect with your sales force, regardless of location. Use conference calling to follow-up on prospective leads. Record your sales pitches for training and customer quality.

Back Operations

Never underestimate the impact of back operations, especially as it pertains to your bottom-line. The decisions you make with your back operations will slim down your overhead expenses and streamline your business. Your front-line customer service is important, but they rely on your back operations to look good.

There is increased pressure for companies to go green. It can be a challenge to stream-line operations and save your company money while maintaining high environmental standards. A little does a lot, so here are a couple suggestions that we have worked for us. These are similar to the tips featured in our newsletter, but we wanted to elaborate more here:

Have your front and back operations use less paper. At our office we have a recycling container within ten paces of every desk. They are bright blue so you can’t miss them. The proximity of the cans makes it tempting to “shoot hoops” with paper-basket-balls and -airplanes. But if your employees are having fun recycling then that’s not a bad thing. In order for a system to work, everyone needs to be on board. We’ve also implemented paperless invoicing for our clients. We now send secure email attachments as PDF’s with all applicable billing information. No more stamps, envelopes, or paper. That being said, we still send the occasional letter in the mail, but we prefer to do everything online. We also send electronic emails too (because a mailing list to over 20,000 people can use a lot of paper). There is no reason why companies shouldn’t push hard to have their customers switch to online services. Not only will you save paper costs (and the environment) but your man power will significantly drop because everything will be done automatically and your back operations will feel better.

If you need a few more ideas, then here are some suggestions. First, implement a two-sided print policy for all inter-office documents. In addition, eliminate unnecessary pages such as cover sheets and tracking pages. Beside your photocopier store a box for recycling. When possible, reuse this bin of paper by cutting the sheets into smaller notepads and using them at your desk. You can also reuse this paper when you do “test prints.” Find a supplier of low-cost paper that you can integrate into other parts of your back operations… whether it is letterhead, napkins, or recycled boxes. Lastly, encourage a “sober-second-thought” rule, where you ask your employees to think twice before printing anything to make sure it’s absolutely necessary.

It won’t be long before you start seeing an ROI in your back operations. Paper costs a lot less to dispose than it does to purchase.

Office Cows

Every office has a sound. It may be the pitter patter of keyboards or the humming of a photocopier or the ringing of phones or the beeping of computers. These are rather innocuous… other sounds may include obnoxious thought-stopping laughter or distracting gossip in the cubicle next-door or incessant mooooing from cows.

What… you don't have cows mooing at your office?

At our office someone discovered an Outlook feature that lets them customize the sound their computer makes when it receives email. Popular sounds include a cow mooing and a high pitched cartoon that says "Oh, No!"

You'd think this would be problematic since we're on the phone a lot, but it's not.  Thanks to noise cancellation our customers only hear what they're supposed to hear. Since our conference call system removes distracting background noises we can continue on with our office antics.

A lesson from my 5th grade teacher

I recall my fifth grade teacher would have us journal every morning and we had to keep writing without a stopping. She told us to streamline our thoughts and that it didn’t matter if we made spelling mistakes or if our sentences didn’t make sense - so long as we kept writing.

I recently had a chance to re-read one of these journals. I wrote stuff like “My brother annoys me and cows don’t jump over the moon.” It doesn’t get more random then that. Anyway, that’s what I’m doing right now. Already I’ve hit the backspace button ten times but I keep plowing forward the best I can.

Too many times we don’t push forward on a task and we’re afraid to throw it on paper. I’m amazed at how unproductive I can be and how much time I waste staring at the wall. I think about work-related stuff but I don’t write it down.

I’ll be honest, I cheated with this blog entry. I decided in advance what I wanted to write about which makes this though-streaming-process much easier. I’ll have to try this again and truly start from scratch. I suggest you do the same. On your next big project or task, try putting your thoughts on paper, regardless of what they are. Whether it’s an email, newsletter, blog or memo – don’t go back or make any edits until you’re done.

I’m convinced that this will make you more productive and will also help you stay focused. I already feel better having done this. It also takes a lot of concentration. I’ve had to keep typing even as my outlook emails pop up in the corner of my screen. But I press on!

I’m happy to report that this blog took about five minutes to write (which is a record for me).

Let’s see how long it takes to edit it!

[Updated: It took about twice as long to edit… I’ll have to work on shaving that down next time]

Why don’t we Telecommute!?

Have you considered how traffic affects your personal productivity and our nation's economy?

Here is a segment from Wikipedias page on traffic congestion:
"The Texas Transportation Institute estimates that in 2000 the 75 largest metropolitan areas experienced 3.6 billion vehicle-hours of delay, resulting in 5.7 billion US gallons (21.6 billion liters) in wasted fuel and $67.5 billion in lost productivity, or about 0.7% of the nation's GDP."

Toll-Free Tyrant

Around 44 BC, Roman senators began to fear Caesar's growing power in the senate following his appointment as Dictator for Life.

A group of "Liberators" met in secret to find a way to over-throw him. They all agreed to hide daggers beneath their togas during the upcoming senate meeting.

The following day, Caesar was asked to attend a meeting where the Senators would read a petition asking him to hand power back over to the Senate. The petition, of course, was a fake and never existed.

While on-route to the senate flour, Caesar was redirected to another room where he was killed -- the unforeseen result was the eventual fall of the Roman Republic.

For Caesars' sake (and for Rome alike), it should have been a conference call.

Call Scheduler Updates

We've updated your online call scheduler.

  1. When you schedule a start time for your conference calls, the moderators can call-in 15 minutes beforehand. Participants can call-in 5 minutes beforehand.  This will protect you from being overcharged accidentally.
  2. If you are a moderator and you’re waiting for others to arrive, you hold 15 minutes before the system bumps you off if no one else joins.  Again, this will protect you from being overcharged accidentally.
  3. If you schedule a reoccurring conference (i.e. 3:00PM every Wednesday) then the codes will only work for that specified time. The codes will not be active until the following week on the same time and day.
  4. If you setup dial-in playback, the codes will still work regardless of the time stamp unless you make the conference inactive.

Call us if you have any questions. And if you're unsure about anything, we will happily walk you through the process.