gethuman.com is a consumer movement to improve the quality of phone support in the US. They have created a list of helpful tips to access a live operator.
Here is a database you may also find helpful.
(And by the way, our average hold time is 8 seconds with NO automated menu.)
Did you know that as the moderator you can terminate a call with the touch of a button? Simply press * 9. This will ensure that you are not charged extra if your participants do not hang up their phones. Avoid paying for the “stragglers” who stay on the line to chat, and for the phones that are not hung-up properly.
If you are looking for a phone conferencing service, or know somebody who is, then today’s blog is for you. This is a brief reminder to our readers that AccuConference offers a free no-obligation demo account to new users.
Our toll-free demo service provides access to five different phone lines. Users have complete access to all features including call recording, power point, and live Q & A.
And, if you refer a friend who creates a permanent account, you will receive a $20 Chili’s gift card. Call today to create a demo account. 1.800.977.4607
Dogs can be very entertaining, but they can also be a nuisance – especially when they are barking during a conference call! Believe it or not, it happens. Many professionals work from home where noisy distractions abound. So if you have not trained your dog to "mute" on command, then consider pressing *6 to mute the phone when you’re not talking. And if you need to put participants on hold, and you don’t want the "hold music" to interrupt the call, press *6.
We encourage all of our clients to use the *6 feature on a regular basis, whether at home or at the office. This will enhance the conferencing experience for everyone.
Are you having troubles making sense of your monthly statement?
Instead of naming your conferences 1,2,3,4,5…. try using the following:
1.) Department – (i.e. Marketing, Accounting, Public Relations.)
2.) Individuals – (i.e. John Smith, Lisa Brown)
3.) Region / Location – (City, State, or Country)
There are two types of conferences to keep your organized: Active and One-Time Use.
Active conferences, which are used on a regular or semi-regular basis, can be named like this:
1.) Marketing – Weekly Review
2.) Accounting – Quarterly Update
One-Time Use Conference, often used for special speakers or events, can be named like this:
1.) David Byrd – How to maintain a salt-water aquarium
2.) Rob Anderson – The secrets of a car enthusiast.
You can use similar steps when creating customized participant codes.
Follow these suggestions and you will be able to track attendance, usage and expenditures easily.
After reading a post today by Seth Godin it reminded us of an old email forward. See if you can spot the spelling mistake in Seth Godin's Post. Next, try to read the paragraph below and count every letter “F”. We think you’ll be surprised.
FINISHED FILES ARE THE RE
SULT OF YEARS OF SCIENTI
FIC STUDY COMBINED WITH
THE EXPERIENCE OF YEARS...
How many did you count? The answer should be SIX. Don’t believe us, then check again. We are told that this happens because our brain does not process the word “OF”.
The original author of this puzzle is unknown to us… but we know they were probably really smart.
Would a rock star begin a concert without testing his instruments and microphone? In the same way, take the time to do a sound and system check before you start your conference call. This includes testing your phone / headset and your computer if you are using our web-based features. It is best to have someone else assist you who can call into your test conference to make sure everything sounds right.
These conference call suggestions might not apply to you, but they certainly affect you. Like a fly on a movie projector, even the littlest thing can cause an entire group to get distracted (or frustrated!) Conference Call Etiquette: 10 Tips
- Keep multi-tasking to a minimum.
- If you talk fast, try slowing down.
- Speak clearly and exude energy. Your voice is the only thing you have to keep everyone’s attention.
- Speak directly into the phone. If using a microphone remember that being too close will sound distorted and being too far away will sound quiet.
- Call from a quiet location. Even printers and phones in the background can be distracting.
- Use the mute button when you’re not talking or need to sneeze.
- Avoid bad phones, bad headsets and speakerphones. (Speakerphones pick-up all sorts of background noise!)
- Announce when you leave and return from the phone.
- Avoid too much paper shuffling or typing.
- And avoid gum, chips or any other food while on a conference call.
As a teleconferencing company, we have many clients who use VoIP. Naturally we'd prefer that clients use a land-line, but we know it's inevitable. That being said, here are a few suggestions.
(This is not an endorsement… it's damage control.)
- Bandwidth – The key is high bandwidth. Avoid scheduling your meetings in the afternoon because that is when call volume is the highest. Overloaded networks reduce call quality and cause problems like echoing. Echoing effects teleconferencing because computers rely on dial tones to recognize your pass codes.
- Monitor Bandwidth – Just because you paid for the "super-duper-high-speed service" doesn't mean its performing how it should. Check your bandwidth regularly to make sure you're getting the service you paid for. Try these sites: http://myvoipspeed.visualware.com/or http://www.speedtest.net/ .
- Reliable Service: Your local power company and internet service provider (ISP) should be reliable. If your power goes out or your ISP shuts down then your phone will also.
- Expect More- VoIP is capable of offering land-line quality, so don't settle. Some business-grade VoIP services can use a variety of connection methods and do not rely on an ISP. For example, look for a VoIP provider that offers dedicated point-to-point T1 connections.
- Avoid Speaker Phone– The combination of VoIP and speaker phone is almost certain to compromise quality. Consider using a headset if you want to have your hands free.
And when you find that "perfect" VoIP provider, call and let-t-tt-t-t us know. To read more about VoIP click here for a great article.
We had the opportunity to take some pictures from the top of our building of the first production flight of the F-35 Lightning. Here is the link to the photos.