“Honey – do you have something called a zombie plan?” The newlywed wife asks her husband. He turns to her, shock on his face that she could even ask such a question, and then nods, solemnly, holding a hand to his heart in a patriotic fashion, before replying. “Yes. I do. I’ve had one for many years.”
Before I was married, I had no idea that something called a “zombie apocalypse” was a concern, nor did I realize that men spent a lot of energy thinking about escape routes, weapons, and doing careful research on the best way to kill the brain-eating un-dead. (I also learned that snickering, making fun of, or pointing out the flaws in the plan was bad.) After learning this, I asked my Dad and brother what their plan for the zombies entailed and realized that not only did my father and brother have a plan; they spent many evenings when I was a child, discussing how to barricade the house and protect the women of the household.
Apparently, the Center for Disease Control and Preparedness also has a zombie plan. Released this week, the “Preparedness 101: Zombie Apocalypse” gives you tips and tricks on how to prepare your home for the impending doom. The funny thing about the guide is that the emergency kit suggested is a lot like the kit they suggest for a number of natural disasters: flashlights, water supplies, shoes, and food, just to name a few.
Hold the phone, CDC. I thought this was about preparing for the zombie apocalypse, not readying myself for any kind of emergency.
This is the brilliance of their zombie preparedness guide. Who among us have ever Tweeted or shared a link to a “how to be prepared in the event of a flood/earthquake/tornado” guide? The answer is probably not many of us have shared that information, much like many of us don’t have the proper items in an emergency kit. With the zombie preparedness guide, the CDC has made us read about something that might be pretty boring to most people – preparing for emergencies. They have marketed the importance of being prepared on a level people care about.
That’s what we should be doing with our clients. We have to find a way to talk to them through the channels they are using. There are few people out there who have a plan for floods or an earthquake, but many who know what to do in the event of a hypothetical situation like zombie roaming the earth. We have to be able to find a way to tell our customers what we want them to know through a subject they care about. We’ve already done that by migrating customer service to include social avenues like Twitter and Facebook but are we being sure to see what else our customers are talking about?
It’s absolute marketing brilliance on the part of the CDC who wants you to get a kit, have a plan, and be prepared no matter what the emergency. While their zombie plan is missing some of the things I’m told are essential to a zombie-survival kit (sawed off shot guns and Japanese throwing stars, for example) their suggestions make for a great kit in the event of a tornado – which is what they wanted me to think about in the first place.
How are you leveling with your customers like the CDC?