We strongly advocate the idea of recording your conference calls, even if you don't think you'll need to listen to it ever again. The same goes for tracking and knowing exactly who joined conference calls. The way we provide this kind of information is by giving our customers access to downloading CSV files that store information based on the kind of conference call you host. Lately, we've had some customers asking us about how to get their hands on this information and how they can get the most out of this kind of attendance tracking.
General Conference Information
When you host your standard conference call you still get data on who joined the conference. It's very basic information like what conference code was used and the caller ID for those that joined the call. The data is saved in a CSV file that you can download directly from your customer site and is a good tool to use when you need just a basic headcount on attendance for your conferences.
Anytime you host a web conference with us and turn on the chat feature, we log that chat session and store it on the customer site. The ability to download the files directly wasn't always an option, but since our customers liked this feature so much we decided to make it more accessible. A lot of our customers use the web conferencing chat sessions for Q&A so that if they missed any questions, they have record of them and go back to answer them even after the call is over.
When you use our registration page, you get the information saved in a CSV file. With the registration page, you can edit what information you want collected (we automatically grab name and email address) and all of this will be recorded on the spreadsheet. It even breaks down your conference call to show who attended and who didn't. It's a great sales tool to see who might have registered for your conference call and didn't get to attend. You have the information that you need to contact them and find out more information.
Operator Answered Information
If you want to stand out go for the operator answered conference call. We'll take down the participants name and one other piece of information. After the call, that information is included on the Call Detail CSV file that can be downloaded directly from your account. Operator answered conferences are great for media conferences, special guest speakers, or shareholder meetings.
How to Download Call & Chat Logs
- Login to your Customer Account
- Click Conference Manager
- Scroll to the bottom of the page and click the blue "view" link beside the call you're looking for.
- On the next page, you'll find the reports listed at the top beside "Downloads". Click on the CSV file you want to download.
Got any questions? No problem - feel free to put them in the comments or give us a call and we can answer anything you want to know about these different files. Is there anything you're doing with these files that could make attendance tracking on your next conference call or web conference easier?