But Um, Like Actually... You Know?

Everything in moderation, and this includes words. When we speak, there are silences, breaks, and pauses that many people fill with filler words. I myself once had a problem with “in any case.” I don’t know how long it was until I noticed I was saying it a lot, but once I did, it was maddening. I can only imagine how it bugged other people.

A huge filler word used primarily by teens is “like”. They can pepper a simple sentence with “like”, sometimes where it’s more than half the words used. “Actually” is another filler starting to gain widespread usage, and there’s always a “you know” lurking nearby.

“But uh” is relatively new to the word filler scene, and it’s gaining strength. Out of the blue last week, I found myself filling up a conversation with “but uh”. So just like “in any case”, I made sure to stop. If you’ve noticed a particular word or phrase filling your sentences, you might be curious about how I managed to banish the space fillers.

Now if you’ve already identified a filler, you’re doing great. But if unsure, ask a friend or record a conversation. Even better is downloading and reviewing the recordings of your last few conference calls. Once you’ve spotted the filler, a) take notice of each time you use it, and b) try to choose a different word when you’re about to say the filler.

The best habit to form, however, is one of silence. When pauses occur that normally you would have filled, just let silence happen. Not only will it vastly decrease the use of fillers, but your words as a whole will have more gravitas and power.

Tell us your filler word in a comment.

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AccuConference | Don't Forget the "Green Room"

Don't Forget the "Green Room"

The conference call goes live and suddenly you are faced with a crowd of people listening in their phones, all waiting for the words coming through your receiver. If you have prepared yourself and know what you're talking about you'll be fine. Admittedly, facing an audience is easier through a phone than on a stage with them right in front of you, but you still have to be ready and you must have your team and speakers ready as well.

This is where your pre-conference, or "Green Room" comes in. It's a good idea to have the organizers and speakers dial in to a conference ten to fifteen minutes early. Since you have given them speaker codes, you and they will be separate from the participants who are muted and listening to hold music. It is in this virtual green room that you can go over the timing and content of your conference call. Then at meeting start time, you can exit pre-conference by pressing *3 which ends the hold music, keeps the participants muted, but allows everyone to hear the speakers.

The green room isn't just for the beginning of conference calls, you can switch back and forth as necessary. A good time to go back to the green room is during each break. This puts the participants back with the hold music and you and your speakers can discuss how the previous section went and prepare or make changes for the next section. The hold music also becomes a great indicator for the participants as when it disappears, they know that the conference has begun again.

Keeping the same page is vital for a great conference. Using the green room is a way to stay on top of things as well as be flexible for any changes along the way, all while displaying professionalism and putting on a great show.

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