AccuConferenceAccuConference

Jan
27
2012
How Good Is Your Memory: Three Reasons to Record Your Calls Mary Williams

Some people have eidetic, or photographic, memory. They can recall almost everything they’ve ever seen, heard, or read. These special people could attend or host a conference call, remember everything that was said, and go on with their day.  So, for the rest of us, here are three reasons why recording your calls is really important:

  • Not everyone has a photographic memory.

Convincing someone with a fuzzy recall how a meeting actually happened is frustrating. Save time, effort (and even friendships) by recording every call.  If a dispute arises on what was said during a meeting, simply play back the recording.

  • Not everyone is honest.

Admit it. You have been double crossed by a verbal agreement before.  It's your word against theirs. With a recording of the conversation, all doubt is removed.

  • Not everyone remembers what they are supposed to do.

After a meeting, people can be excited about moving forward. After lunch, the excitement starts to fade, and so does memory of any task. Recordings can be used on important meetings to distribute tasks and keep people accountable. Also, the meeting manager can revisit the recording to make sure follow-up occurs with everyone.

Tip: You can notate each call on your account. This way you will know at a glance what the call was about. (Read More About Call Notes)

Think of all the meetings, emails, conversations, questions, and misunderstandings you can avoid just by putting your exact words in a recording. It’s like a bit of photographic memory for all of us.

Never recorded your call before? Here are three ways you can get started:

  • Automatic Recording – Automatically record your conference call each time it starts. Log into your account, go to Conference Manager > View Conference Conference > Name. Select “Automatically Record Conference” under the Detail/Options tab. Done.
  • From Your Phone – Press *2 anytime to start/stop recording.
  • Live Call Screen – Ever notice the “Record button” on your live call screen? Click that button to start/stop recording.
  • Recording Advantages – See more about how you can use your conference recordings in sales, marketing, and customer service.

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