AccuConferenceAccuConference

Apr
12
2010
The Learning Curve -- Part Three Maranda Gibson

So here I am, two years after the travel industry and five years after I graduated college. The way I fell into my job at AccuConference was surprising; thinking I had wasted an entire day at a job fair, only to find an email requesting an interview the next day. Considering, I was doing nothing else at the time; I came down to meet with my potential new co-workers. I got the job the next day and soon, I was given two responsibilities – customer service and writing.

Two sets of responsibilities means that I have two sets of bosses.  I report to the office manager for customer service and the VPs for my social media responsibilities. From each of them, I’ve learned different things.

Office Manager: I’ve learned that good bosses are not necessarily “hard-core”. My previous boss, as great as she was, intimidated me. No matter what she was talking to me about, I felt like I had to smile and nod. My current office manager has a much more diplomatic approach to management, and I don’t think that’s a bad thing. If I’m being corrected for something, I want to be able to understand why I’m being corrected. I like being able to be comfortable enough to ask for clarification.

VPs: I’ve learned there is nothing like following up with a customer. This doesn’t just apply to big things, like confirming changes on accounts or giving them more information. It applies to small things.  Even if someone calls in just to ask a basic question, but you spend a few moments explaining everything to them and making sure they understand, it can merit a follow up call or email, just to see how things went.

It’s been almost two years since my first completely overwhelmed, “oh my do the phones always ring that much, wait you want me to what” day at AccuConference.  At the risk of sounding like a cheese ball, I really do like what I get to do every day, and I like the people I get the opportunity to work with. I’ve learned something from everyone and the great thing is that I’ll keep learning, no matter how old I am, and I’ll get to teach what I know to other employees who walk through the door.

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