There are many standard services that a teleconference hosting-service can offer which make the experience more pleasant for the conference call participants. There are other hosting-services, however, that provide increased value at minimal extra charges that not many people know about. The extra values increase the effectiveness of a conference call and ensure a better outcome for the person holding it. Below is a list of features that you should think about when deciding on a teleconference hosting-service to help conduct your businesses.
Although this may not be something you normally would consider, Call Recording and Audio Playback are essential features to seek out when looking for a teleconference provider. How many times has someone called in late or missed one of your teleconferences? Having a provider with a call-recording option allows you to make a digital recording of the call which can then be stored on your provider’s site. The audio playback option then allows those who were unable to join the conference to call in and not miss a thing.
A related service you might want to look for in a provider is Transcription. This service will make and provide a written transcript of the recorded conversation to you. This can be extremely important when planning business or sales strategies, carrying out interviews, or negotiating contracts or sales during a teleconference.
Post Call Tracking is another feature that you could find useful, especially if your conference call is one that includes a lot of people. This service allows the provider to track who participated in the call and who called in to hear the recorded call via the Playback mode. This is something very important if the information in the call is essential to your business goals.
Be forewarned, not all teleconference hosting-services offer these services. One place you can find all of these, though, is right here at AccuConference. In addition to all of these services, and more, we also hold the industry’s “gold standard” in customer service.