As a boss, is it hard for you to hear other opinions? Is it too difficult for you to accept suggestions from other people, especially your employees? When a client suggests you make a change in your operations or policies, do you instantly discard the idea?
What follows are some tips for becoming a more positive, interactive communicator.
1. Stop yourself before you go rogue negative. An instant reaction just is not worth it. Think before you instantly discard anyone else's feedback or ideas. When you stop to consider and think about your reaction, people will appreciate you taking them seriously.
2. Realize that people do want you to succeed. If people are giving you suggestions for improvements for your company, better policies, or streamlining day-to-day processes, recognize that they have your best interest at heart. Sure, some folks can be snarky and demeaning, but for the most part if someone brings it up, they're trying to help you.
3. Be open to off-the-wall ideas. Some of the best ideas coming your way might appear to be lame and genuinely ill formed, but before you quickly and instantly reject them, consider how you might refashion some of these ideas into workable solutions. Be open to fresh, unconventional ideas always.
4. Don't forsake your gut. Don't take on suggestions willy-nilly without really understanding why and how they will be implemented. If you have a check about a certain idea, you are the boss. Your job is not only to act on good advice, but also to ignore and refuse to act on bad advice. Simply listening to a plethora of ideas does not mean you have to take action on every single one. Chances are you'll only actually entertain about 10% of the ideas you hear. That's a healthy percentage.
5. Confirm with trusted confidants. Your board of directors or trusted group of likeminded business owners can help you weed out the good from the bad. If it's a truly good idea, others will think so, and they will bring up every aspect they can in order to help you decide. A trusted group of advisors can see right through the scams of the amateur; they can also know when to take that amateur idea and make it go pro!
All in all, thinking about your response and allowing yourself to be open to communication tactics and ideas you might not have otherwise entertained may not be something you've ever considered before. Maybe now is a good time.