Conference Calls That Have Little Action – Lots of Waiting

Did you know that the average NFL game only has eleven minutes of action? Think about that this weekend when you’re glued to the screen for a couple of hours and ignoring the rest of the world for football. So what happens during the rest of that two hour broadcast? Well, the Wall Street Journal breaks it down like this:

  • 56% of the time is devoted to replays.
  • As much as 75 minutes of air time is devoted to showing players in huddles, standing at the line, or just wandering around between snaps. (Think about how many times you watched someone get a drink of Gatorade last Sunday.)
  • 7% of the time is spent showing the head coach or other coaches looking at their play cards or uttering things into their headset microphones.

The DVR should be renamed to “bypassing the commercials so I can get into bed at a decent time” because after reading that, doesn’t two hours or more seem like a complete waste?

Think about it – we sit through two hours of junk because we like to watch football. So why would we employ time wasting strategies at work and lost some of our precious time? Did you know the first place you can get some time back is on your conference calls? Are your conferences full of action or do you spend your call with a bunch of people saying hello, catching up, or asking if they can be heard?

You can bypass all of that and get straight into the action by employing a few simple strategies.

Start without someone on the conference.

If you scheduled your conference to start at ten in the morning and someone who isn’t essential to the meeting hasn’t arrived, go ahead and start the call. There is no reason why the rest of the users should be held up because one person didn’t arrive on time. The flip side of that is if the person you’re waiting on is the one with all the details – you probably should go ahead and wait.

Turn off your intro notifications.

There is no hard and fast rule that says you have to have the tones and name announcements blurt out during your conference. If you keep these on, what will end up happening will be nothing short of chaos as everyone joins the call. I know that a lot of people like to greet everyone on the conference, and that’s okay, but I suggest turning off any of the announcements and taking a nice, gentle roll call at the beginning.

Mute everyone on the call.

Everyone has a preference in how they set up conference calls and I am no different. I can’t stand noise on a conference call and I’m the first person to suggest to all of my customers that leaving all of their lines open on a call is a disaster waiting to happen. If you place your calls into lecture mode, then you won’t have to worry about everyone trying to catch up with each other when it’s time to start the conference.

Finish quickly.

There is no need for a conference call to keep going if you’re done sharing the information. With operator conferences, we book the lines for an hour, but many times the conferences don’t go as long as expected. The speaker was really efficient, or the participants didn’t have any questions, but either way, these calls don’t keep going when there is nothing to say.

There is no hard and fast rule that states that your conferences must be a specific length of time, so if you’re done with what the conference is for, then disconnect and let everyone get back to work.

Image credit Wikimedia Commons.

17 Tips For More Productive Conference Calls - New Bonus Tips!

Conference calls have become an important part of corporate business life and yet they are not always used to their best advantage. The world of telecommunications has traveled light years since the old days of the traditional party line, but the modern conference call is really just an expansion of that retro concept. Today, most companies use a specialized service provider for conference calls and they are being used more and more in conjunction with web conferences. These service providers maintain the conference bridge and provide the phone numbers used to access the meeting or conference call.

How can your business better utilize this service? First, let us define exactly what service we are talking about. What is meant by the term, conference call? This is a telephone call in which the caller wishes to have more than one party listen in to the audio portion. Calls may also be designed so that the called party can participate during the call or so that the called party merely listens in and cannot speak. A conference call is also sometimes referred to as an ATC (Audio Tele-Conference).

In a book called "Death By Meeting" author, Patrick Lenzioni, argues that conference calls really should be more fun. He says: "If I didn't have to go to meetings, I'd like my job a lot more." According to Merlin Mann and his fascinating, irreverent and very witty family of websites dealing with personal productivity known collectively as 43 Folders, the following ideas have helped to make his life in general and conference calls in particular, easier and more productive. Also check out this interview with Al Pittampalli, the author of the Modern Meeting Standard. Consider them the next time you schedule a conference call. Read on and hold that call, please!

  1. Circulate an Agenda.  Don't do a conference call without first circulating an agenda to all involved parties. An agenda helps to structure the conference and helps members to prepare by providing in advance the type of information they will need in order to effectively participate in the discussion.
     
  2. Get familiar with each other. Have everyone in attendance introduce him or herself up front. In fact, make that the first thing on your agenda. It is important for people who don't know each other's voices especially well to become familiar as quickly as possible.
      
  3. Have conference calls only when you need to. Many are unnecessary and could be avoided with either a one-on-one call or a focused e-mail exchange. Group calls should only be made when either in-depth dialogue or brainstorming is required.
     
  4. Establish meeting timing. This includes when the meeting will begin, break and end ahead of time. Provide a time structure, which all participants must adhere to and matters will flow smoothly.
     
  5. Focus on the conference. Limit "electronic grazing" to during the conference call. Set it up like they did in the old frontier days at the saloon with all who enter checking their guns at the door!! The equipment is different; phones and laptops to be exact, but the attitude is the same. No multi tasking while the meeting is in session. This means no email, no phone calls and this means you! Attending the meeting is like being pregnant; one either is or one isn't present at the meeting. If an emergency occurs and a call needs to be made, then the person should leave the room to make the call and not tie up the meeting.
     
  6. Schedule guests and make the best use of everyone's time. Use your agenda to indicate when people will be needed to present their arguments and avoid the traffic jam of having thirty people in a room for three hours, twenty of whom will have nothing at all to do or say until the last 15 minutes of the meeting. Tick off items on the agenda as they are covered.
     
  7. Delegate roles. Don't wear too many hats at your own meeting. Employ someone to keep track of the time so that you as the leader are free to focus on the matters presented in the agenda and keep the meeting rolling along at an even pace.
     
  8. Stay focused on your time element and subject matter. Not all issues require the same amount of time to settle and any issue that can be resolved offline or does not require the input of the majority of the group should be dismissed as quickly as possible and ticked off the mighty agenda.
     
  9. Meetings won't run themselves. Be aware of which tips work best for you and remain consistent in their use. Meetings have never been able to run themselves, and you as the leader, must always think things out thoroughly so that people attending do not feel they are wasting their time. After all, that is the one commodity that we never seem to have enough of and that waits for no one, as the old saying goes.
     
  10. Stick to the point. Keep conference calls short and very sweet. This way, each participant knows what to expect, more or less, in terms of why they are there and what they are supposed to do. There is nothing more boring than a rambling speaker and nothing that will lose a listening audience more quickly, except maybe a sudden office fire.
     
  11. Get through the agenda first. Consider dealing with any matters that are not  on the agenda last even if they are brought up at the beginning of the conference. This prevents sidetracking and losing precious time in covering the more pertinent issues at hand.
     
  12. Invite only the people that need to be on the conference. Don't call bosses and technical experts to attend the conference unless you know in advance that their advice will be needed. Regardless of the outcome of the conference, they will definitely owe you one and be eternally grateful.
     
  13. Limit the Chaos. Limit the number of people on the conference call to four or at most five. Chaos is sure to follow if there are too many opinions circulating at the same time. Problems are likely to occur because the more opinions, the harder it becomes to keep track of who is speaking and a common reaction is to go on automatic pilot and "leave the meeting in your mind."
     
  14. Wait your turn to speak. Try not to interrupt when others are speaking and wait for the appropriate moment to jump in. One has to listen and concentrate much more acutely over the phone than is necessary in person.
     
  15. Summarize and follow up on meeting proceedings. This can either be done by you or by a project manager, if one has been so assigned. Take a few minutes at the end of the conference to review any major new projects that were generated in the meeting and email the list of resolutions to all participants. Also, take a minute to identify those issues or questions that must be explored further. Don't forget to thank everyone for his or her participation and say goodbye.
     
  16. Practice makes perfect. Familiarize yourself with the conference call service before you use it.  You're going to want to know how to use the conference call service so that you can use your mute functions and any of the moderator controls.  You should be able to call the conference company and get a quick overview of the different commands that you can use. 
     
  17. Start the conference on time.  You've sent out a lot of invitations that have a specific date and time provided to the other participants.  Start at the right time so that the conference will begin for those who showed up at the right time. Participants who are late will just have to miss the introduction.

Four Incredibly Helpful Bonus Tips! 

  1. Pay attention. As a participant you should take good notes. This will help you retain information and it will encourage you to pay attention, rather be distracted by your cell phone, email, or social networking. 
  2. Use visuals on conference calls that require them.  Not every conference is going to require them, so use them only in situations that call for the visual representations. 
  3. Know what your purpose is.By knowing the purpose of the conference call, you can breeze through the information. Sometimes a more informal and open conference suits the needs of the host, but sometimes, it's more about getting on the line and saying what needs to be said.
  4. Use tools at your disposal. I know it may seem "rude" to mute everyone on the conference and manage Q&A on a one by one basis, but it does help to keep everyone moving along. Don't be afraid to use the conference call features that you have available.

The mercurial business world of today demands quick decisions based on as many facts as possible. Aided by the cold hand of technology, telecommunications has made the transfer of information an instantaneous and ubiquitous affair. Take advantage of this process. Wasting time hurts business and morale on many levels and it is something that can be avoided by planning ahead all the details for your next conference call. Follow these tips and you are sure to have more productive conference calls. Perhaps not all of these ideas will work for you, but many of them will.

And by the way, hold that call, will you? I have to go. There's a conference call I have to attend ...


Looking for ways to improve your speaking abilities? Here are four more resources:

Full Service Conference Calls


The goal of any business that promises “full-service” is to provide a single place that a customer can go to get everything they might need. A full-service car wash will not only run your car through the wash, it will also wipe down the interior and vacuum the inside. You might also find that one location will provide hand wash or waxing services, and even a pushy little guy offering you windshield repair.

Somewhere along the lines, their developer or manager decided that there was no reason why a customer should need to go anywhere else for their car needs. You’ve seen these places. You might even frequent them on a sunny day. Full service is about getting what you want in one place.

So how does AccuConference present a full service conference call model to our customers? Easy – we would allow having as many or as few features on your conferences. This way our customers know they can use one company to do anything they need with a teleconference. Every account comes with free features that you might pay more for somewhere else, or be forced to have an operator manage the call for you.

  • Live call screen to see who is on your call.
  • Lecture mode and pre-conferences.
  • Free conference recording.
  • Live Q&A sessions.

Much like a car wash has a number of packages you can choose from for your wash, we also have set up the same kind of package buying with your account, and you can choose any one of those on any one of your conferences.

Do It Yourself Conference Calls

Most of our customers take advantage of the do-it-yourself conferences. They get their information from us (dial in number and codes) and set up their conference time. From there, they can do most of everything one of our operators can do without being forced to pay a higher charge for an operator call. Even better – if you want to do these kinds of calls, we will take the time to teach you.

Large Online Events

For those big webinar events you need to have, we have large capacity conference bridges available. To set up something that’s going to be more than 149 people, you need to give us a call and let us set up an online event for you. You can share a PowerPoint, a Youtube video, and even chat with your participants. You can manage all of this on your own and all we ask is for at least twenty-four hours of notice to make sure your call is properly scheduled.

Operator Assisted Conferences

This kind of conference call is the full detail package you can get at the car wash. We treat your conference like it’s our own, from set up, to collecting information, and running all of your technical needs, like Q&A. These conferences are customizable, right down to the introduction that we read to your participants. We’ve done a bit of everything – educational announcements, quarterly financial calls, and even presidential events.

We believe that a good conference service can do as much or as little as you need. Full service is about providing one business that you can go to for anything you might need. Call us at 800.977.4607 to inquire about any of your conference needs.

How to Anticipate Customer Needs

After over ten years in customer service, I have learned a lot about how people communicate and how they find out the information they need. I have also learned that a lot of the time, someone is handed a phone number or website and told to “gather” information and then report back.

Any good customer service experience we have is likely going to involve a lot of questions while we try to find exactly what is needed. We can eliminate some of those questions by simply taking a few quick moments to anticipate their needs. Here are some of the three quickest ways that I anticipate the needs of my customers.

Look For Patterns

We do a lot of operator answered conferences for a particular organization. I noticed a new account in the same industry opened an account online and suggested that we reach out to them to make sure they didn't need an operator answered call. They didn't, but they did need to have a large online event, which required a special set up. Noticing the pattern meant we ended up touching base with the customer instead of assuming they knew what they needed. If we hadn't, given their special need, they would have not been able to have all the people they needed on their conference.

Listen to Your Customer’s Tone

Sometimes, our customers will call us with a last-minute need and if we will just take a quick second to hear their tone of voice, we will know just how quickly we need to move. There are plenty of clients where we can chat with them and take our time to learn what they need, but there are times when customers want us to say "this is what you need and this is how much it costs". You can tell a lot about a customer’s unspoken needs by simply listening to their tone.

Understand the Industries that Need Your Products

We have a number of customers who are in legal related fields – mostly lawyers. For the most part, the lawyers we work with use our reservationless conferences for quick ‘on-the-record’ conferences with witnesses or opposing counsel. Anytime I set up a new account, I let them know about operator out dial conferences (where we call everyone and join them to the call) because when we have out dials, they are almost always law offices. I always like to let them know we do that too, just in case a judge ever asks for that arrangement.

Not only does anticipating your customers’ needs help to grow your business, it’s also a great way to get your customers to talk about you. Loyal and happy customers will talk about the companies they do business with, so start anticipating what your customers.

How does anticipation work in your industry?


Four Ways Your Speakerphone is Ruining Your Conference Call

Did you know that your speakerphone might be ruining the sound quality of your conference based on simple things like volume and design? If you want your conferences flawlessly clear, here are some things to be aware of when using your speakerphone.

Speakerphones pick up every noise.

A speakerphone is one of the most sensitive pieces of equipment out there and it will pick up any noise there is in its range. Every rustle of paper, every tap on the keyboard, and every closing of a door is an opportunity for your conference call to be disrupted. If you aren't taking the meeting alone, encourage everyone to keep their shuffling and typing to a minimum, and always mute your line (*6) if you’re not speaking.

Not all speakerphones work the same.

If your speakerphone is “half-duplex” it means that while the person is using the speakerphone is talking, he cannot hear anything else going on. He may miss a request to wait for a moment or even the announcement that the conference call is over. Alleviate this by upgrading your current phones to what is called as “full-duplex”. This allows for the transmission of audio through the speaker (heard) and microphone (spoken) at the same time.

Placement matters.

In a large or medium sized room, your conference phone should be centered on the table. This allows the microphone to pick up most of the speakers in the room. If there are issues with people at the ends of the table being heard, you may need to shuffle seats around. Make sure that you mute the phone while you do that so that people don’t hear the quick game of musical chairs or if you choose to slide the speakerphone across the table.

Sometimes, it’s hard to hear you.

When we do operator answered conferences, we sometimes experience an issue in hearing the participants clearly as they give us their name and information. Most of the time, this is due to the position of the speakerphone or the volume of the microphone. If the device is set to far away from you, you've rolled out of range, or the microphone is too low, you can’t be heard clearly. If we can’t hear you to gather your information, then you likely won’t be heard on the conference call, which may lead to your important question or comment being missed.

To anticipate some of these problems, set up a run through with some co-workers or one us of here at AccuConference. We’ll be happy to help and if you have any feedback during your call give us a call right away at 800.989.9239 so we can help you.

Secrets to Successful Conference Calls Part Two – The Right Provider


Last week, I talked to you about how planning and execution are important to having a successful conference call. Despite your new found ability to plan a great event, depending on your conference call provider, you could be setting up for a disappointing experience. Not all conference companies are created equally, so here’s a quick little guide to choosing the best provider so that you can have a successful conference call.

How Do You Decide?

In my experience, price is the most common concern for new customers. No matter if they are switching from one company to another, or if they are 100% new to hosting conferences, price is where decisions get made. I understand that – sticking to budgets is important. An excellent rate is imperative, but there is more to consider than just how much you pay per minute. Here are some dos and don’ts of choosing your provider.

DO:

  1. Choose a provider who asks you about what you need / want to do on a conference. This is my favorite question to ask customers, because not only does it help me to define what you need, it also helps me to let you know about other features that are available. If it’s your first conference call and you’re going to have a 300 person conference, I usually suggest an operator assisted event so that you can make sure the call goes smoothly.
  2. Pick the company that provides the quickest response for customer service. When choosing a provider, consider the response time if something doesn’t go correctly. More than once, I’ve had customers switch to AccuConference because other services offered zero customer service. It’s an important consideration in the process, because if there’s an issue, you want someone to answer the phone and be able to work with you to solve the problem.
  3. Shop Around. Most telecommunications providers offer some form of conference call services. However, it never ceases to amaze me when people are shopping around that are currently under contract to pay around 15 and 20 cents per minute. There are better deals with other services, with better reliability. While you’re looking around, take our handy list of questions to use when choosing your conference call provider.

DON'T:

  1. Accept restrictions. We ask to know about any conference that will be over fifty people otherwise you just use the service as you need to. For other companies, that number may be set lower or higher, and could be restricted to the times of day or days of the week. Don’t accept this when you choose a conference company, there are plenty of others.
  2. Use a service that isn't secure. When you choose a provider, you need to find out how their telephones lines work. A lot services will use public lines (and the internet) to route you and your participants to the conference room. A service like ours doesn't use public teleconference lines, so you’re going to have a more secure experience.
  3. Conference without a guarantee. Does the provider you’re choosing have a 100% guarantee on their services? A provider that doesn't work with you when a call doesn't meet your expectations probably doesn't offer customer service the way you need.

You can plan and plot your conference call or online meeting all you want, but without a reliable conference call provider, you and your participants might be disappointed in the outcome. Do ask the right questions and don’t hesitate to call us directly if you have any questions.

Secrets to Successful Conference Calls: Part One – Setup and Testing

Everyone knows that the first step to hosting a conference call is finding the best conference call provider. After you know who you’re going to use as your conference host, you can turn your attention to planning and executing your event. Over the next couple of weeks, I’ll be sharing with you some of the best tips that we’ve learned in our own experiences, as well as some of the impressively smart things our customers have been doing.

Here are the first two secrets to successful conferences.

Conference Size Estimation

Let me just be blunt with you – if this is your first conference call, you’re likely to overestimate. Let’s say you send out 300 invitations to a conference, my experience tells me that your turn out is going to be around 150. Because you’re going to pay based on how many lines you reserve, you want your estimate to be as accurate as possible. In addition, different kinds of conferences will yield varying results.

Here are three of the most popular kinds of conference and the kinds of attendance results we see.

First Time / Sales Types of Conferences

We have a client who hosts conference calls that are advertised on infomercials - you might have seen them if you’re up at two in the morning. They have three thousand people sign up for one conference call and in the end only about six hundred show up. Make sure the provider you’ve chosen will allow you to make changes 24 hours in advance of your call; you don’t want to pay for over estimations.

Mandatory Events

We have another customer who hosts conferences that are state mandated classes. People sign up for them and her attendance runs around 85%. Anything that is a mandatory meeting will have a higher than average attendance because, well, people have to attend the conference.

Pay to Attend

A conference that requires people to pay to attend will yield close to 99% attendance. No one is going to waste good money to pay for a conference they don’t attend. One of our customers sets up classes they teach through our conference calls. We know if they ask for 150 lines, they will have 150 people show up.

Considerations For Last Minute Events

Remember that the more last minute your conferences, the lower your attendance will be. More than once, we’ve had people set up last minute operated calls where they invite fifty or sixty people and only end up getting ten or eleven total attendees.

If you’re an AccuConference customer, we always suggest using registration pages on conferences where you’ll be sending fifty or more invitations. This will help you to know exactly how many of your invitations have been accepted and filled out.

Testing and Quality

Sound quality is one of the biggest issues we hear about on conference calls. Not all phone systems are created equally and your method can cause any number of poor connection issues. There are two things that can drastically affect your conference sound quality – like feedback, cut outs, and general disruptions to your conference.

  1. Phone Equipment
  2. Phone Provider

Before you start your conference, you need to run down some basic testing steps both before your call begins and while in pre-conference with your speakers.

  1. Get a co-worker and dial into a test conference the day before your conference. Testing is all about creating a dress-rehearsal, so mimic the same set up that you will have when it’s time for the live conference. Use the same phone, put yourself in the same room, and let your co-worker tell you about any sound issues like echo or feedback.
  2. On the day of the call, use a pre-conference to check the same things with your other speakers. Make sure that everyone can be heard and that the lines aren't cutting out.

Correct estimates of conference attendees and testing your equipment before the call are very important parts of your conference planning session. If you need some help planning your next event, give us a call and let us take it from there.

Distracted on a Conference Call – It’s Probably Your Brain’s Fault

If you find yourself distracted on conference calls, you might feel like you have a case of Monday’s – Friday’s. While that may be true, your distraction could be due to your brain feeling out of its element.

Your brain likes to sort out patterns and enjoys when things are predictable. When talking to another person face to face, your brain is able to draw conclusions about what the other person is saying to you and conversation will flow smoothly. It’s like a little computer, taking everything, processing it, and then spitting out answers to questions or making decisions. The problem is that your brain is always looking for data and there are some situations, like an audio conference that can be very hard on your brain.

Why Can Audio Conferences Be So Distracting?

When you and your brain walk into a physical meeting, your brain begins to break down the people in the room.

Cool – there is the speaker and her name is Judy. I can tell because she’ll be in front of the room so I won’t be trying to figure out who is speaking when I heard a voice.

On an audio conference call, your brain is severely limited on the data at hand. You only have voices to go by and since your brain wants to know everything, it starts to feel a bit like scrambled eggs. You’re trying to listen, but someone has a bad connection – which breaks up the predictability of speech your brain is loves.

While you are trying to listen and absorb the information being said, the different parts of your brain are trying to figure out who is speaking and if there is background noise that you can’t recognize, pieces of your thoughts will then be allocated to trying to figure out what that noise was.

So How Do We Combat Scrambled Egg Brain?

Add a visual element to your presentation. A simple PowerPoint will do the trick. Visual aids enhance a speaker’s word and provide positive impacts to your conference calls. Nearly 85% of information is retained when a visual aid is paired with an oral presentation.

Use conference features to limit the noise. Using things like lecture mode or muting your line when you’re just listening on a conference will lower the background noise and give all the participant’s brains less to focus on and figure out.

Have an operator host your next call. While not exactly a “visual” element, putting an operator on your call can signal to the cognitive areas of your brain that the particular event is “special” and deserves some extra attention. Operator calls can also take the names of your participants so that they can be announced by name if they ask a question. This will relieve the brain of some of that “who is speaking” pressure and allow them to focus on the question.

Remember that for as much as we like to say we can “multitask”, our brains do not function like little computers. For every task you add while focusing on another, you take away the available capacity for your brain to fully work on another task. You may be doing ten things at once but each task is only being filled at 5% capacity.

10 Things You Hate About Conference Calls

For the most part, our users see conference calls as a necessity to any business. They save you from traveling long distances to have meetings and get things done without having to congregate into a large conference room.

However, that doesn't mean there aren't things that people don’t like about conference calls. I did some fun little searches like “I hate conference calls!” and here are some of the things I've found people dislike the most about their conference calls.

  1. Open conferences with more than 10 people.
  2. Confusion over “hold” versus “mute” on telephones.
  3. Conferences that begin or end late.
  4. Reading directly from presentation slides.
  5. The sound of someone typing an email (or beating their keyboard with a baseball bat, sometimes it’s hard to tell).
  6. Intro tones
  7. Dogs, babies, and the cashier at 7-11.
  8. Poor sound quality.
  9. Calls that happen during lunch hours.
  10. A ten minute conversation about what the conference call will cover.

The good news is that these kinds of things are easily managed within a conference call provider’s features or just by preparing your meetings in advance.

Send out an agenda to set in advance what the call will be about and how long it will take, so that there’s less worry over running over at the end, and eliminate the need to discuss what the call is about.

Use lecture mode with any conferences over ten people. You’d be surprised the difference in the amount of background between five participants and ten. You should also turn off intro tones on calls this large, because nine people coming onto a conference at once is a lot of noise.

For smaller calls, let everyone know they can use *6 to toggle mute on and off for their own line so that background noise is at a minimum. This will also prevent the hold button from being used, which many times will deliver some sweet hold music or even a company announcement into the conference line.

Sound quality can be affected on your conference by a number of things from using a cell phone with a poor connection down to the kind of speaker phone you are using. Using a VoIP phone could be affecting the quality of your connection depending on the kind of service you have.

It’s always a good time to review your conference call etiquette and contact us if you have any questions about feedback, noise, or just want to learn more about what you can do with your conference call.

Solving Invalid Code Messages

Invalid code messages are one of the biggest topics we get calls about. Getting an invalid code message happens to all of us and no matter what the reason; the most important thing is being able to get you into your conference. If you are getting an invalid code message, please call us right away and we can look to see why and advise you on what to do there.

Of course, the solution to all of your invalid code messages is to set up QuicklinQ conference lines. With a QuicklinQ conference no code is needed to enter the conference. Just dial a phone number and you’re placed into the conference.

Call us to find out more – 800.977.4607.

Back to our regularly scheduled blog post…..

Here are the three biggest culprits to invalid code messages.

Closed Accounts

When you call us, we’ll check to see if your account is closed for any reason and then let you know what we need to reactivate or who we need to talk to. This is an easy one to fix and once we get an administrators approval the account can be reopened in a matter of seconds.

Technical Issues

Anything that interrupts the transmission of data can cause us to not get the right conference code. These things range from using VOIP phones or even background noise.

Wrong Code / Wrong Phone Number

Sometimes it’s just a matter of using or entering the wrong code.

If you’re getting an invalid code message give us a call right away. We can even call you and join you to the conference if we need to.