Conference Calls Archive
Did you know that the average NFL game only has eleven minutes of action? Think about that this weekend when you’re glued to the screen for a couple of hours and ignoring the rest of the world for football. So …
Conference calls have become an important part of corporate business life and yet they are not always used to their best advantage. The world of telecommunications has traveled light years since the old days of the traditional party line, but …
The World Series wrapped up last week and the San Francisco Giants won by beating the Cinderella-story Kansas City Royals in game seven. If you were paying any attention to sports last week, you surely saw a tweet, read a …
The goal of any business that promises “full-service” is to provide a single place that a customer can go to get everything they might need. A full-service car wash will not only run your car through the wash, it will …
After over ten years in customer service, I have learned a lot about how people communicate and how they find out the information they need. I have also learned that a lot of the time, someone is handed a phone …
In my previous job, customers had the ability to go online and fill out an NPS (Net-Promoter Score) survey on their experience. NPS is a scoring system for customer feedback that determines how likely the customer is to recommend a …
Did you know that your speakerphone might be ruining the sound quality of your conference based on simple things like volume and design? If you want your conferences flawlessly clear, here are some things to be aware of when using …
The big story over the weekend was Comcast business and residential services being down across the United States. From South Carolina to California, most major metro users experienced a weekend outage that lasted from early Saturday into late Sunday. While …
Last week, I talked to you about how planning and execution are important to having a successful conference call. Despite your new found ability to plan a great event, depending on your conference call provider, you could be setting up …
Everyone knows that the first step to hosting a conference call is finding the best conference call provider. After you know who you’re going to use as your conference host, you can turn your attention to planning and executing your …
