I’ve been lucky to experience leadership from a vast group of people who handle leadership in different ways. I’ve had the young and hip boss, the sales driven, goal-oriented, no-nonsense boss, and everything in between. When I was fresh out of college, I realized quickly what I would respond to and what wouldn’t motivate me.
I’ve realized that some of the most important skills in leadership are some of the ones that you don’t see a lot of.
Communication Skills – The end goal of communicating with employees is to get a positive response. No matter if it’s a one-on-one situation where the employees behavior needs to change or it’s to a group in the hopes of brainstorming the next great thing, you want the talk to motivate employees to take action.
Representation – Our bosses would never ask us to do something that they wouldn’t be willing to do themselves. This is why they will help with calls if we’re really busy or will pitch in to make things go smoother. You are the leader for a reason and showing your employees that you remember what it was like to be where they were, or be willing to pitch in goes a long way with a great office environment.
Approachability – I never feel like I have to hesitate if I see something that could be worded better or something that we can change to make the experience better for the customer. Since we deal with the customers all of the time, it works for us to be able to go to our bosses and explain what we see. For example, I just suggested to my boss we change one of our email templates, and now, I need to work on the text for it.
Sense of Humor – We have a great relationship with each other and our bosses and we laugh a lot together. We’ve been able to cultivate a positive team environment that leads to an open sharing of ideas and it just makes approachability easier to come by when we can work and laugh together.
My experience is that the best leaders will be the ones that can incorporate all of the things that make us better leaders.
What do you think are forgotten but important leadership qualities? What makes a great leader?