In the last week, we’ve had a high number of MagicJack customers being unable to connect to our service. Magic Jack is a phone device that utilizes VoIP technology (PDF link) to make phone calls. After talking to some customers, we‘ve learned that MagicJack is blocking our conference number. We’ve done some research and wanted to share with you our findings.
Here are some things we know:
- MagicJack is blocking only direct dial/non-toll free numbers.
- A message is heard advertising MagicJack conference service.
- MagicJack is not just blocking AccuConference, it is blocking most providers who have non toll free numbers.
- We’ve been instructed to send an email to MagicJack to request that our services to be unblocked.
We are in the process of sending this email, but there is a limit to what we can do to get MagicJack to unblock our numbers. Unfortunately, we cannot provide an ETA on when these numbers will be available again, or, honestly, if at all, because this is in MagicJack’s hands.
A similar situation happened a few years ago with AT&T and Qwest blocking free conference services and the FCC ruled that they could not do that. Since VoIP services like MagicJack are new and grew quickly in popularity, rulings on these kinds of practices are still pending from the FCC.
Until the FCC rules on these issues, we here at AccuConference cannot force MagicJack or any other VoIP provider to unblock conference numbers. All we can request is that they do not block their paying customers from using conference numbers. Until they do this, our hands are tied. When possible, use a land line or cell phone that can connect into a direct dial/non-toll free number. If that’s not an option, you can try another VoIP provider and see if your call will go through.
We will continue to do everything on our end to resolve the issue with blocked numbers, but in the meantime, you can call us to see if there is anything we can do to help. As I learn more, I’ll keep you updated on the situation.