A few months ago, I let you know about the problems that some of our customers were getting when they were trying to connect to our conference services with MagicJack. The basic rundown is that we were told to simply email them to request that the phone numbers be unblocked. It has not turned out that easy and we wanted to update our customers on where we stand in the resolution.
- We contacted MagicJack via email, as per their request, to ask our numbers be activated. In response, they asked for some additional information, information that applies to VoIP providers, like an IP address. Since we are not a VoIP provider, we do not have that kind of information to give them.
- For a brief period in time, MagicJack customers attempting to dial in on one of our toll free numbers were being blocked, but those issues were resolved within 24 hours of letting our contact know.
- MagicJack has let us know that an interconnection is required in order to proceed but since we are not a VoIP provider, we’re not able to connect to them in such a manner. Their response is “Unfortunately, if we cannot interconnect there is nothing I can do”.
What does this mean for you as a MagicJack subscriber trying to use AccuConference?
Unfortunately, this means that if you’ve been experiencing this interruption in trying to connect to AccuConference, for now, you will continue to get this message. MagicJack has provided no additional information on how we can resolve this, simply stating that we can’t interconnect, therefore, we cannot resolve the issue. We are continuing, on our side, to try to work everything out, but it doesn’t seem like it’s understood we are not a VoIP provider, so we cannot give them what they want to fix the problem. There’s no other solution for us.
For the time being, our hands are tied, but that doesn’t mean yours are. If you’re a MagicJack customer, please feel free to contact their customer service department and let them know that the numbers are being blocked. You can also file a complaint with the Federal Communications Commission by visiting their website and clicking on “Internet and VoIP”. This will file a complaint with the FCC for “unlawful advertising” while the FCC is continuing to work out regulations and rules for VoIP providers.