As a teleconferencing company, we have many clients who use VoIP. Naturally we’d prefer that clients use a land-line, but we know it’s inevitable. That being said, here are a few suggestions.
(This is not an endorsement… it’s damage control.)
- Bandwidth – The key is high bandwidth. Avoid scheduling your meetings in the afternoon because that is when call volume is the highest. Overloaded networks reduce call quality and cause problems like echoing. Echoing effects teleconferencing because computers rely on dial tones to recognize your pass codes.
- Monitor Bandwidth – Just because you paid for the “super-duper-high-speed service” doesn’t mean its performing how it should. Check your bandwidth regularly to make sure you’re getting the service you paid for. Try these sites: http://myvoipspeed.visualware.com/or http://www.speedtest.net/ .
- Reliable Service: Your local power company and internet service provider (ISP) should be reliable. If your power goes out or your ISP shuts down then your phone will also.
- Expect More- VoIP is capable of offering land-line quality, so don’t settle. Some business-grade VoIP services can use a variety of connection methods and do not rely on an ISP. For example, look for a VoIP provider that offers dedicated point-to-point T1 connections.
- Avoid Speaker Phone– The combination of VoIP and speaker phone is almost certain to compromise quality. Consider using a headset if you want to have your hands free.
And when you find that “perfect” VoIP provider, call and let-t-tt-t-t us know. To read more about VoIP click here for a great article.