The Strength of Voice

Conference Call Voice

Conference calls are hosted for a variety of reasons, depending on how they can best be used by your company. Many companies began using conference calls to bring clients together, but have since branched out and are using conference calls to replace the old system of updating employees via email memos.  Using conference calls are a great way to update employees on new policies or changes and give them a platform for asking questions.

There is an overwhelming amount of information on the web about how to present on a "large" conference. But if you're the manager of the sales department just trying to keep your people up to date on corporate policies, you'll be hard pressed to find a useful "how-to" about that. Plus, most of the time, your standard department conference call isn't going to have all the fancy bells and whistles like PowerPoint presentations or video. You just need to get the info out there, make sure that everything is clear, and then get back to work.

Any information you need to relay needs to be done with your voice – no visual cues to back you up. No more pretty pictures or graphs explaining everything. It's just you and the telephone. How do you use your voice to stand out and keep the attention? Here are a couple of things that can help get you through your standard conference calls, and they could be two of the most important things I ever tell you.

Save the handouts. The most important thing on this conference is going to be keeping your listener's attention. You need your people engaged and invested in what you're saying. Send out handouts or email copies after the conference is over.  Since natural curiosity will prevail over the need to multitask, most people will focus on the handouts instead of giving you their full attention.

It's all in the voice. Remember college? Remember that professor you had who wasted your time by giving you a handout and then reading word for word from the page for an hour thinking that was going to help you retain the information (never mind the fact he would pop quiz you the next day.) Here it is, clear and simple:  Don't be that guy. Don't script your conference but have some bullet points of things you need to cover, and never read word for word from a page .There are two very simple things you can do on your next conference to keep interest where it needs to be.

What are some of your tips to keep interest on a standard audio call?